I can not find my listings in search

[ReaniDesigns]

Hi, my sales almost entirely stopped after Etsy suspended my account last month due bank account verification. I was able to resolve the issue by verifying my bank account and the shop is back again. But my shop sales went dead after that. I even started advertising my listings and they are not even showing up in search (advertised or not).

Please advise. Thank you in advance!

[tomoandedie]

I'm sorry to hear this.

It might take some time to get back to your normal maybe.

(It's slower than last year for many sellers anyways.)  

By my experience, it's always extremely slow after a long time absence (by vacation, not adding new items for a long time, or not renewing sold items for a long time etc.)

SEO algorithms are not 100% clear but my guess is constant updating, constant adding is one of the key elements to be at the top page of the search...

I want to hear from other sellers, too.

Your shop is really nice and I hope you can increase your sales day by day from here.

[ReaniDesigns]

Thank you for your kind words, much appreciated! It says on my dashboard that Etsy limited my account.

[MilaSmilasDogClothes]

your shop isn't indexed.

[ReaniDesigns]

Thank you for your answer. What do I do now? 

[tomoandedie]

Wait....I tried to find your shop from my side and even put    by Reani on Etsy   as it was in your title but I don't see any of your items...

I hope someone can tell why...

 

[VintageRescueSquad]

Your shop is not indexed, which is usually an etsy glitch. You need to contact etsy and specifically state your shop is "not indexed". 

The way to tell is to search within your shop for a common term. I searched "clip art" and nothing came up.

[ReaniDesigns]

Oh wow, I had no idea! Do I contact Etsy by email? Is there an email for technical support?

[ForeverWindingWool]

@ReaniDesigns Here ya go.  https://help.etsy.com/hc/en-us/requests/new?segment=selling

As mentioned, put "not indexed" or "unindexed" in the subject line.

[ReaniDesigns]

Thank you for providing the link. It takes me to a help page that goes around in loops and I can not find where I can submit a message or email

[MilaSmilasDogClothes]

@ReaniDesigns 

Following the link that ForeverWindingWool shared:

select: selling on Etsy

select: Manage my shop and listings

Select: manage listings

Then I see an option at the bottom of the screen that says I still need help.  Select that.

From there, I was given an option to chat or to have Etsy call back.

Hopefully that gets you out of the loop.

[MilaSmilasDogClothes]

@ReaniDesigns 

I found this link for a callback from an old tread.  This might help too.

https://help.etsy.com/hc/en-us/requests/new?segment=selling#issue_sell_manage_listings-callback