Help needed please! Customer cannot download purchase

[TheSewingMachineUK]

I have a customer who got the api v2 deprecated error message when she tried to download her purchase.  I have read the other messages on the forum and they all refer to replacing the orange app with the blue one, but I don't use an app - I always log in to my shop on the main website on my PC and there is no reference on the website anywhere to any changes I may need to make so I don't know what to do.  

How can I resolve this so my customer can download her purchase, and potentially avoid this error happening with other customers?

[Amaradorn]

You can't download a digital purchase through the Etsy app at this time. To download a digital file, please sign in to Etsy on your mobile browser or computer.

https://help.etsy.com/hc/en-gb/articles/115013328108-How-to-Download-a-Digital-Item?segment=shopping

[NanaLetha · Accepted solution]

The buyer must use a browser - not the app.

[TinLizziAntiques · Accepted solution]

OP, email the file to your buyer and send her a message that you will need her to use a computer.

[TheSewingMachineUK]

Ah OK, thanks, so all my customers will need to do this for the time being? 

[NanaLetha]

@TheSewingMachineUK  Not just for the time being - always!