HELP New phone number Cannot change number

[HeartofMePaperie]

Hi I'm totally locked out of my account on my laptop. My security is to send code to phone. Changed my phone number how can I change it on my account on cell phone HELP!

[HeartofMePaperie]

Someone HELP

[BlackCatTheory]

You'll need to contact Etsy - we can't do anything for you. I ALWAYS have a copy of the downloadable codes so if anything happens I can still get in. You might want to do this in the future.

[HeartofMePaperie]

How do I contact them

[HeartofMePaperie]

How do I contact etsy

[HeartofMePaperie]

I can't contact them can't log in

[BagmakerSupply]

Did you download and save the backup codes when you set up two factor authorization? If you still need to contact Etsy information is available at https://help.etsy.com/hc/en-us/articles/115013375488-How-to-Contact-Etsy-Support?segment=shopping  Go through the maze can continually select "I still need help" including in any eMails you receive.

[HeartofMePaperie]

No didn't know how to do that

[HeartofMePaperie]

I can not log in to do that it sends me to login how can I of it keeps sending code to old number

[NanaLetha]

Check your backup codes.

[HeartofMePaperie]

I can't only way I'm on is my cell phone

[HeartofMePaperie]

For God sake someone please help me. I can not login at all to contact etsy

[BagmakerSupply]

@HeartofMePaperie    How are you posting on this forum if you are not logged in?

[BagmakerSupply]

I think this is a good opportunity to remind everyone with two factor authorization in their Etsy shop to make sure that they have their backup codes stored locally and they know where they are.

@HeartofMePaperie  When you are able to log into your account again, immediately go to your account > account settings > security > backup codes. After regenerating the codes write them down on a piece of paper if you can't download them and store them somewhere safe.

[HeartofMePaperie]

That does  

NOT help me KNOW

[HeartofMePaperie]

Your making me an example is NOT HELPING ME

[BagmakerSupply]

@HeartofMePaperie  You must be logged in if you are posting here.

[HeartofMePaperie]

I'm on my cell phone account for my shop sales if I hit contact it wants me to login again that goes to my old number

[HeartofMePaperie]

I'm able to see my shop replying to messages but again if I hit contact I need to login again that sends a code to my old number

[CarpetCollectionAU]

@HeartofMePaperie Have you tried using a PC or Browser on your phone? Edited because I reread your OP and can see you are locked out on your PC Laptop, but are still logged in on your Phone

Can you use a Browser on your phone in another window to see if that provides you a Contact Link?

How did  you log into your Shop on your Phone? Was it still open from a previous log in?

[PiecesOfMePaperCraft]

https://help.etsy.com/hc/en-us/requests/new?segment=selling#issue_resetting_my_password-solution_pri...

Select and read the instructions under this: I'm having trouble signing in with two-factor authentication

When you select the I Still Need Help button it'll bring you to a page to email Etsy. 

I didn't need to log in to access any of the info above.

[CarpetCollectionAU]

@PiecesOfMePaperCraft Just another thought. If you primarily use your PC to log in and are now using the phone, then you will have the "code" issue as the system will detect a log in from another device. Go back to the PC, refresh everything and try to log in again.

[PiecesOfMePaperCraft]

You're right. I don't use two-factor because it's such a pain in the butt for that reason. 

[CarpetCollectionAU]

It could well be that there is nothing really wrong here. I know that it often takes me 2 or 3 tries to log in to my Shops on my Laptop PC. The red error Log In messages have been an issue for years. I just refresh and try again and eventually I can log in successfully.

[SmudgePlant · Accepted solution]

At least come back and post a "Nevermind."  or a "."