HELP! A bestseller product is missing from search results suddenly!

[COLUMNstore]

Hello all!

One of my best selling products and an Etsy bestseller has gone completely and suddenly missing from search results for search phrases it is usually very easily found in. I have gone all the way to end of the search pages and it does not show up. It only appears on my store page and only some search terms which are essentially nearly the entire product title. Etsy assure me they have not done anything and my account is in good standing. They also feel that nothing is wrong as I have been trying to get help for this for the past few days now.

Etsy have said that nothing is wrong with the listing, but the suddenness of its disappearance from search terms it has been on page 1-2 for over 4 years tells me something is very wrong. The item in question is my "Silver Disc Pendant". Surprisingly instead of this showing, the gold version and a heart pendant I sell show up instead despite both of them having less sales/public interest!

For a long and consistent time, it has been on page 1-2 for "Personalised pendant" "personalised disc pendant" and "Personalised silver disc pendant". Now it is nowhere to be seen.

ANY help at all is greatly appreciated, this is stressing me out massively.

Here is a link to the product.

https://www.etsy.com/uk/listing/1030969779/personalised-disc-pendant-sterling?click_key=ff7be2650805...

[BagmakerSupply · Accepted solution]

@COLUMNstore: Keep in mind that if everyone on this forum searched for the exact same phrase they would all get different results. Because of "personalized searches" you can NOT rely on anyone's search results - particularly your own - to define how your listing is ranked. There are many many factors that affect listing placement and the relative weight of each factor probably changes constantly. Even exact word matches to your title no longer ensure that you will appear.

When the algorithm keeps seeing that you are not purchasing the items it shows you it will eventually stop showing them to you.

[PlatypusDream]

That listing (and most of your shop) doesn't meet Etsy's Image Requirement Policy. Etsy will hide or throttle items that don't adhere to the Terms of Use.

It is no longer allowed to have "YOUR TEXT HERE" in your photos. The photos MUST show real, personalized items.

https://www.etsy.com/legal/policy/listing-image-requirements/253962679005

[COLUMNstore]

I was not aware of the change, the photos are of real items but are edited to show different engraving options. I will update my listings images to a be more in line with this policy change

[COLUMNstore]

I was not aware of the change, the photos are of real items but are edited to show different engraving options. I will update my listings images to a be more in line with this policy change