Forced Vacation Mode on My Shop

[MTpolymerClayArt]

Good afternoon. Eleven days ago, on 23.11.24, I was shocked to learn that my store was put on vacation. No explanation, no reason known to me. I did not receive any letters by mail. I check spam and junk every day.

My store has a good rating, I get a seller star almost every month. This month I also had it until the 23rd. My customers' feedback is five-star, and the delivery is always on time. I don't have any prohibited products. All the products in the store are exclusively handmade, made by me personally from authorized materials (polymer clay and UV resin)

I do not understand the reason for the block. The support service does not respond to my messages. Please help me solve this problem.. 🥺 Thank You

[ArtDollsbyJD]

Check your email including spam folder.

If you don't receive an email within 24/48 hours contact Etsy.  Chat will only refer you to a specialist.  And sending a message are you using Contact us under Help.  No other email works for Etsy.

Not sure what it could be. 

[MTpolymerClayArt]

Thanks so much for the advice ... I wrote to support@etsy

[ModAngie · Accepted solution]

Hello! We're sorry to hear you're experiencing issues with your account. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.