Etsy Labels inputting wrong address!

[TheLonelyHeartCo]

I received an order back with "No such number". When I went to research it I discovered Etsy Labels changed the address to a different address from what is on the order receipt!

It was supposed to be: 11020 71st Rd

It was and is still inputting on a new label: 14100 71st Rd

This is a serious glitch!!!

[mommawhazelsquilts]

Etsy doesn't input the address - the buyer does.

[TheLonelyHeartCo]

No, that's not what I am saying!

The system is changing the address from what is put in there by the customer!!! I am not editing the address.

The order shows one address, but the label has a different address.

[AutumnHollowStudio]

Go to the USPS website, and do a zip code lookup. Input the address that was provided without the zip code, and see what they provide back to you. That is my usual go-to if I am having problems and I need the standardized address from the post office.

If that doesn't work, contact your buyer and ask them to confirm their address and let them know the issue you are having.

[TheLonelyHeartCo]

Please read carefully.

The customer order has the correct address.

When I go to create the Etsy label it is inserting a different street address.

[mommawhazelsquilts]

We are reading correctly - we are just giving you alternatives - especially the address confirmation page.

[AutumnHollowStudio]

Contact your buyer and ask them to confirm their current shipping address.

Then, go to Pirate ship and open a free account (many of us here use them), print a shipping label, and copy and paste the tracking number into the Etsy order when you mark it complete.

[ArtDollsbyJD]

It is possible that the buyer had another address through PayPal at some point and the system is using that one.  While this used to happen more frequently in the past, it doesn't happen much now.  Yet it still can happen. 

[LynnsLittleShop]

Usually if I have a question for my customer I send a message through Etsy and also an email. You can find their email address  if you click on the little arrow by the customer's name on the order. 

[mommawhazelsquilts]

Also, whenever I buy something on Etsy I get an address confirmation page and it shows me a couple of different ways of using my address, PLUS any other addresses I have used.  If your customer ever used the now wrong address and they don't confirm their correct address, that's what the label will show.

I can't see Etsy changing the address but I can see the customer not paying attention to that address confirming page.  On mine, I not only have my address but also a Florida and a Virginia address because I have had things sent there as a gift.

[TheLonelyHeartCo]

No, you are not understanding me. Imagine your worst nightmare glitch for auto fill. The auto fill is not inputting the address correctly!

[mommawhazelsquilts]

Isn't the auto fill in the hands of the buyer?

[ArtDollsbyJD]

@TheLonelyHeartCo   The buyer is given the opportunity to review.  If the one on the order is the one the buyer said is correct, it is possible an old address is being pulled up from PayPal or another source. 

[cutebutton]

@ArtDollsbyJD 

I'm pretty sure that the glitch with paypal was where the address defaulted to an old address and the customer didn't catch it.  The address  would be the address the seller would see on the order page and on the label when it was printed. So there would be nothing the seller would notice being off. 

This seems like it's something completely different.  The street address shouldn't just randomly change when you purchase the label if you didn't make any changes to it. 

[Hertfordweaver]

The customers profile address is a different entity from the mail to address in the confirmation process of ordering which means the address on the order can be different than the one one the labels page. I think it would be important to notify the customer to to review that information and confirm what address to ship to. You can edit to input the correct address at that point.

[mommawhazelsquilts]

I understand you very well.  I just believe there is another answer.  I have been buying Etsy labels since day one and have never had one changed.

I do have to confirm my correct mailing address every time I make a purchase and every address that I have ever used is on that list.

[AutumnHollowStudio]

@TheLonelyHeartCo the only way you can clear this up is to contact your buyer and tell them what is happening, and ask them if they have ever lived at the address Etsy is trying to input for the label

What you do after that is up to you

[InspiredAndGifted]

Hi @TheLonelyHeartCo

I just received a returned order with the same issue. 

The address the customer put in is correct and I confirmed it with them. However, the automatic label information from Etsy is different and incorrect. Mine changed the street name. Everything else is the same. I've never had an issue like this before either. At times I've gotten an error before I print the label indicating a USPS invalid address, usually customer typo; I just confirm and correct it.

Wondering if I'll have to pay for the new shipping myself or will Etsy reimburse? 

[CanningCrafts]

@InspiredAndGifted @TheLonelyHeartCo 

Check the address the buyer gave on USPS here:

https://tools.usps.com/zip-code-lookup.htm?byaddress

I have had PirateShip change street names, cities, & zip codes before. Sometimes streets are renamed & that USPS page will show changes or variants for the address. USPS will show you the actual verified address.

I haven't used Etsy labels in years, so I don't know if Etsy "auto-corrects" shipping addresses or not?

[TagTeams]

@TheLonelyHeartCo

I’m wondering if this problem connects with the issue you’re having? 

https://community.etsy.com/t5/Technical-Issues/Shipping-address-not-verified/m-p/148475616#M921954

[cindylouwho2]

This is really disturbing. I do not understand - even if a separate address is being pulled for some reason - that it would change between the address the buyer put on the order and the address Etsy is putting on the shipping label. 

Since you have confirmed with the buyer that they address they typed is correct, I would probably print the label elsewhere to be safe. Please report back if you ever get a satisfying response from Etsy! 

@mommawhazelsquilts as the OP has stated repeatedly, they have confirmed that the address the buyer gave is correct. The order was returned because Etsy is changing the address to something different for the shipping label. This is not the buyer's failure to confirm; it is Etsy changing the address from what is shown on the order on Etsy when it fills the label. It's great it hasn't happened to you, but that isn't relevant.  It happened to the OP.

[mommawhazelsquilts]

@cindlylouwho2 No one, including me, ever said that the OP didn't say that the address the buyer gave is correct.  The address can be correct as given now but if there is an old address in the customers file it can revert to that.  I have been living in NC since 2010 and my WV address is still on that page when I purchased something.

I still have to confirm where I live now.

And, it's even worse on Paypal.

[cindylouwho2]

@mommawhazelsquilts "No one, including me, ever said that the OP didn't say that the address the buyer gave is correct" You repeatedly stated that the buyer inputs the address, and that is what Etsy uses.

You even said "Isn't the auto fill in the hands of the buyer?", showing you had no clue what the OP was talking about. 

What happened here is that Etsy did not use the address that the OP can see on the order when Etsy generated a label.

Again, the OP can see the correct address on the order confirmation and the wrong address when they try to buy a label from Etsy.

It has nothing to do with the address confirmation - that part of the OP's situation is correct and always was. Not sure why you keep feeling the need to talk about it?

[cutebutton]

@mommawhazelsquilts 

The OP said that the address that the buyer gave etsy and the OP is seeing in etsy is the correct address.  It did not revert to an old address.

When the OP printed the shipping label it  randomly changed the street numbers on the label so that is a completely different problem that should never happen.

[TheLonelyHeartCo]

@TagTeams I don't think it is the same. 

@InspiredAndGifted Thank you!!! It was so frustrating as I felt like nobody believed me! I did contact Etsy support through chat. They gave me credit for what I charged for shipping & said since the first order shipped on time it would not count against me if I did a new label. I have had it ding me when I created a new label for a lost order. What day did you create the label? 

To all who posted prior, it was a glitch. Etsy support was able to see it, but had no answers why the address on the Etsy shipping label was different from the order. It possibly pulled a different address from past addresses the customer used, BUT it should not have done that as it wasn't the address on the current order. I took screenshots as well. 

I know how to correct the issue, that is not the problem. 

My concern is now I feel like I need to check every Etsy label to my order page to make sure it's correct, so double the work.

I also posted as a heads up. If you get a packaged returned to you as "no such number" double check the address to your customer's order.