ERROR due to technical issue WRONG LEGAL NAME for BANK ACCOUNT

[FennecFoxCreationsNL]

Hi Etsy,

I am posting this  AGAIN as nobody has contacted me nor have I received any support into fixing the legal name!! Money is still stuck in the old shop (this account)

Can a real person look into the legal name verification pls? As that needs to be fixed before the bank account can be verified.

Many thanks,

FennecFoxCreationsNL

I had to open a 2nd shop to finally get a bank account verified against my name. This is what happened:

When setting up the shop, I entered all details as required, First name and Last name. Let's say my name = Mary .

So filled in First name: Mary; Last Name: Xyzantilope

However further in the process, the only name copied is the FIRST NAME! for the Bank account as being the Legal account holder. (complete name account holder) So this will push every newcomer into a dead loop as your legal name is then incorrect and cannot be verified against the name on the bank account.

And there is not really an option to correct your name in case of a mistake, only option is a 'legal name change' with a huge waiting time.

Could someone have a look at this? Seems like an incorrect technical set up which can be fixed easily.

And can someone pls check out my verification issues? As now it seems I cannot get the deposit paid to me.

Thanks!

[CryzalisMasksUK]

I had issues earlier this year with the name section

The way I fixed it myself was >

Enter your first name & last name in the "first name" section, then enter you last name in the last name section.

This will auto correct into first and last name in the banking section, then it will save the banking section and give an error in the name section.

Edit name section: remove the last name from the "first name" section and click save

[CraftyCornishMaids]

triplicate post

https://community.etsy.com/t5/All-Things-Finance/Problems-with-verifying-bank-account-Netherlands/m-...

https://community.etsy.com/t5/Technical-Issues/Legal-name-technical-issue-leading-to-problems-later-...

If the above doesn't work, and  you want etsy to do anything about your mistake, go to help - contact us

or open a new shop properly

[ModAngie · Accepted solution]

Hello,

We appreciate you letting us know about this. Please check your email for the message regarding the next steps sent to you on November 25th. 

Thank you!

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