Legal name technical issue leading to problems later on with verification of Bank Account!

[FennecFoxCreationsNL]

Hi Etsy,

I had to open a 2nd shop to finally get a bank account verified against my name. This is what happened:

When setting up the shop, I entered all details as required, First name and Last name. Let's say my name = Mary .

So filled in First name: Mary; Last Name: Xyzantilope

However further in the process, the only name copied is the FIRST NAME! for the Bank account as being the Legal account holder. (complete name account holder) So this will push every newcomer into a dead loop as your legal name is then incorrect and cannot be verified against the name on the bank account.

And there is not really an option to correct your name in case of a mistake, only option is a 'legal name change' with a huge waiting time.

Could someone have a look at this? Seems like an incorrect technical set up which can be fixed easily.

And can someone pls check out my verification issues? As now it seems I cannot get the deposit paid to me.

Thanks!

[ArtDollsbyJD]

It's been so long since I did mine and did the verification with Plaid that this may be wrong but I think you put in the whole name so it reads Mary Xyzantilope per your example.  I don't recall if the bank details were pulled from the set up or not.  i don't think so at the time I created my shop but then that was long ago before what needs to be done now. .

Did Etsy verify your ID?   You have no location so I don't know if you are in the US or elsewhere.  In the US your verify your bank account through Plaid.   

Your sale money will appear in your shop payment account in 14 to 20 days.

Your shop needs work.  You are missing several key factors such as shop policies and about page. 

PS you are not talking to Etsy here.  Fellow sellers only.  If you need to talk to Etsy use Contact us under Help in the shop manager,

[ModAngie · Accepted solution]

Hello! We're sorry to hear you're experiencing issues with your account. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.