Despatching stat not counting hand delivery

[TheresaHingJewellery]

I delivered an order by hand but was penalised in the stats for no tracking info! This needs to be adjusted

[CappuccinoLace · Accepted solution]

What if I offer local pick-up or delivery for my items?

At this time, orders that don't have tracking because they are delivered or picked up in person will be considered dispatched without tracking, and will not meet the Star Seller criteria for dispatch. 

https://help.etsy.com/hc/en-gb/articles/4403058372503-How-to-Become-a-Star-Seller?segment=selling

[TheresaHingJewellery]

well, that's not satisfactory imo. Thank you for finding it