Custom orders shipping issue

[PoweredByInk]

If I put in a shipping cost on a custom order, why does ETSY remove it ?  I have free shipping set up on orders over $40 when customers place orders themselves in my store.  It would make sense that when I create a custom order for someone it would be exactly that, custom.  So why remove the shipping costs on that type of order?  I had no idea it was removed until I printed out the order. 

I can't get it from my customer now and I just lost a decent amount of money due the cost of shipping because of this.  Is there not special shipping options that can be used when creating custom orders???  If I can't choose a shipping profile that I have set up, then the custom shipping cost should stay.  Because ETSY can't see the shipping information on the custom order anyway. 

[ArtDollsbyJD]

I believe if you have free shipping enabled for orders over a certain amount it will even apply to custom orders.   I believe the listing still comes up against any profile even if the item is not listed in the shop but is only for the customer. 

[PrairieCrocusStudio · Accepted solution]

I learned this the hard way, when I  had free shipping enabled. Custom orders are not treated differently. You need to put the shipping cost into the price of the item. 

[PoweredByInk]

Thank you for the feedback.  I will do that from now on.  This was a costly mistake that I wish I had known about before I sent the custom order. 

[CountryWoodsSoaps]

This is what I do. Just bury the shipping price into the charge for the item.

[CappuccinoLace]

This also happens with discount sales that apply to your whole shop.

Even a private custom listing is part of your whole shop, so any sales or coupons that are shop wide can be applied.

[ModAngie · Accepted solution]

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