Case review % inaccurate

[HandmadeByCanade]

I noticed a significant drop in orders and views and realized my case review rating had changed to 100%. When I contacted Customer Service, they informed me it was an app glitch and that the correct rating was 1%. However, after further investigation, neither the representative nor I could identify any cases that would contribute to this 1% rating.

I have spoken with representatives via phone and chat, and they recommended bringing this concern to this forum. As this issue is impacting the visibility of my shops, I would appreciate your assistance in resolving it as soon as possible.

Thank you for your time and support!

[VINTAGEbytheMAGPIE]

this is a forum for Etsy sellers. Etsy customer support send you here to get you off the phone . We cant resolve this for you .

[HandmadeByCanade]

That’s exactly what I thought! I asked them how a public forum could address the issue with my isolated account, and they explained that tech support monitors the forum and would assist. However, that response seemed quite inaccurate to me.

[vintageNCtreasures]

The only "assist" you might get is admin will close your thread and say your concerns will be forwarded to a "team specialist" and your inquiry will be handled privately.