Hello,
Over the last few weeks, I haven't been receiving messages sent to my email, like usual, from Etsy or Esty customers. My messages are enabled and none of the messages are from previous threads. I don't have spam/junk folder (everything comes directly to my inbox). It's not my server because one message showed up on my phone that said it hadn't been answered in 48 hours, thru Etsy. Well, I'm on my shop every day, throughout the day, and never received a message within those two days. Nothing ever showed in messages. It suddenly just popped up on my phone as being sent 48 hours ago. The message was "supposedly" from Etsy. But, I've noticed that some customer messages are not being sent to my email either. I usually respond immediately to customer messages, if I'm not asleep in the middle of the night, or at work. I cannot respond to something I don't have though, and I always respond within 24 hours. Strangely enough, when I saw the one message from "Etsy", there was no date or time that even showed inside the message. However, it's showing up in the message now, from weeks ago. I receive Etsy notifications all day long on both my websites but, it's just the "messages" that aren't coming through, as far as I know. And as we all know, we are penalized as sellers for not answering messages in a timely fashion.
I even had to send an Etsy help request via the spam/phishing message system because none of the areas to contact them were applicable to my situation. I see where other sellers have experienced this issue in the past, but not seeing where anything was ever rectified. And I'm also seeing where some sellers never received answers from Etsy, which is why I'm reaching out.
Any information is appreciated.
