Cannot Access Shop Manager in 2nd Store

[GazeArtStore]

Hello,

I have 2 stores.  The first store is running well.  However, after setting up my 2nd store about 3 months ago, I've been having problems logging into that store's shop manager.  I now have a replacement payment card as the original payment card was used by another vendor for an unauthorized charge.  My bank blocked that card and issued a new card.  I was able to update billing and payment card on the 1st store and not the 2nd store.  The second store's shop manager goes to the first store and therefore I am not able to update the 2nd store's payment method at all.  The 2nd store is now suspended (temporarily) but time is running out.  I think I have about a week left and no response yet from the Etsy help center.  Someone, a customer, reached out to me on IG regarding one of my 2nd store's products as they are obviously unable to view or purchase.  

Any ideas on what to do?  It is a technical problem as it seems the shop manager of the 2nd store is permanently linked to the 1st store since near the beginning.  Help!

I would appreciate any guidance.

Thank You.  Mary

[GazeArtStore]

2nd store is: GazeArtDigital

[NanaLetha]

Log out of Etsy and then log into the other shop.

[GazeArtStore]

Thank you for your response.  I tried doing that now and the store is not accessible as it is suspended until payment is made at GazeArtDigital. 

I can only access GazeArtStore's shop manager which is an apparel shop.

[NanaLetha · Accepted solution]

You should still be able to log into the other shop so you can make the payment. Try another browser. Don't use the app.

[GazeArtStore]

Thank you so much!  I tried another browser, Firefox, and it worked!!!

[BagmakerSupply]

@GazeArtStore: Just as a suggestion for the future, if you have multiple shops it often helps to manage each one in a different browser so that you do not have to log in and out to change shops and it also reduces issues from cookie clashes.