Can't send a message

I had a customer buy something and I can't send a message. When I hit send it just makes what I typed disappear and won't send the message.  Is anyone else having this problem?  Why is etsy having so many technical problems in the last few days.  2 days ago I couldn't get my prices to change correctly.  I finally just went back in and made the prices the same since the shop prices didn't match the item price when I did them.  I had to redo all 82 manually because the bulk pricing wouldn't work. Now messaging is not working. 

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NanaLetha
Community Maker

Re: Can't send a message

Check your sent folder and see if it’s there.

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Re: Can't send a message

Etsy has changed how messages are displayed (so you can't see them!) so check as Nana says and you might find you have sent more than one!

 

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Re: Can't send a message

My husband said are you sure you're not sending them.  I sure hope not cause I tried at least 5 times. 

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ChillwolfArt
Conversation Maker

Re: Can't send a message

(Just in case you haven't seen this Announcement fr. Admin):
https://community.etsy.com/t5/Technical-Issues/UPDATE-Messages-appear-to-not-send-when-responding-fr...

It has to do w/Etsy's new "bundling" of Messages, to supposedly make it easier for Sellers.  I think they may be still tweaking it; not certain. There are those who have reported the same as you.

Hope this helps.

 

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Re: Can't send a message

The new "unimproved" version!!  Hi Cheryl!

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Re: Can't send a message

Well that's not good.  That's a good way to make a customer mad, cause I tried it at least 5 times thinking it's not working. 

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ChillwolfArt
Conversation Maker

Re: Can't send a message

@JJewellerySuppliesUK 

Hi JJ!  I get a little twitchy when I hear "new, improved":)
(That's actually the truth lately)

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PAPERFLORISTS
Conversation Maker

Re: Can't send a message

I've had no problems. Maybe because I have yet to be blessed with the new and improved messages.

As an aside, when I was a kid,  my aunt and uncle's boat was named "Lazy Daze" and the dinghy was called "Busy Nights". 

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