I was replying to my messages this morning and as I was typing, suddenly random auto replies were popping up halfway through with no way to delete. I could highlight the copy but there was no way to delete it. I would have to back out of the page and go back into the message again to clear it. I was able to copy and paste my previous replies to finally get through it, but I also noticed that if I hit the return key or moved my mouse in any way over the screen, it would trigger a random reply to be added to the message box wherever my cursor was. My mouse cursor not being anywhere near the auto reply buttons at the bottom of the screen. I'll try clearing my auto replies and then resetting them to see if that helps but I know last night there was some posts about message issues so I am wondering if they are working on something there as well.
Just to clarify for admin if they show up. Is it an auto reply message that's popping up while typing or a saved snippet/saved reply whatever they are calling them now.
They are coming from the Frequently Used Saved Replies that are always shown at the bottom of the message box.
Same thing for me, using my PC on Etsy website!
Seems a little better today, though at one point it did pop up again but I was able to clear it by clicking my mouse outside the message box, where before it would be completely frozen.
I can get past the Saved Replies window. its stuck and blocking me from messages.
I am suddenly having the same issue. I can't reply to a customer who just messaged me.
me too. must be a glitch? I can't respond to messages. I deleted all of the saved replies but no luck
This is currently my reality as well.
Same issue
looks to be site wide, lots of others in the forum with this issue.
to get by, its not affecting the phone app. just sent a customer a message using that
Same here. Can't access messages. Done button won't work.
Not sure how to tell Etsy about it either