Address on Invoice is My Old Address - Address in Account Information is Correct

[StarSignCollectibles]

I printed out an invoice to send to a customer and noticed it's showing my old address from several years ago. My account information has the correct shipping address so where is it pulling this from? I typically sell through print on demand so never viewed the invoice before.

[PiecesOfMePaperCraft]

You might need to change it in your shipping settings under the shipping labels options tab. That's where you set your "ships from" address.

[AutumnHollowStudio]

I had this issue until I updated my address in all areas of account settings and made sure to delete the old one if the option was there

[WitticismsRus · Accepted solution]

@StarSignCollectibles 

Is you address correct in your shipping settings? Pretty sure that's the address they use for packing slips

Go to shop manager > settings > shipping settings > shipping label options tab.

Check your Shipping From address there. If it's not correct then update it and be sure to scroll to bottom of page and click save. 

[StarSignCollectibles]

I've gone through every dang setting I can find and they all show my current address, but just today I printed out an invoice and it STILL shows my old address. Tried to contact Etsy but that link goes to a blank page. Anywhere else I can check? 

[StarSignCollectibles]

Okay, I was mistaken and no way to edit or delete a posting.

[prettyinprague]

I am also having the same problem!

[FabioMcMustache · Accepted solution]

Hello!

Before posting on the Forums, please check if you are not bumping an old thread that hasn't seen any activity in a while. You can do this by looking at the dates of the most recent replies.

Since this thread is indeed a bit older and the information contained here may be outdated, it will now be closed.

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