Message to buyers - appropriate?

[#1]

All I had in my "message to buyer" section in the past was a brief "thank you for your purchase." Now I have changed it to this: "Thanks so much for your purchase! If you have any questions, problems, or concerns with your order, please contact me immediately and I will work to remedy it! If you are pleased with your order, please share your experience with others by leaving feedback!"

Does this sound appropriate? Or is it too pushy?

[Former_Member]

Umm.. I don't know if this is a little crazy or too pushy but I like adding this at the end

In the meantime:

•Let's be friends on Facebook: http://www.facebook/amornaturals
•Let's chat on Twitter @amornaturals
•Let's stalk each other on Instagram: @style_amor

[Former_Member]

I like the links but I'd get rid of the 'stalk' there, Glendy. You know, just in case you have a customer who HAS been stalked.

[Former_Member]

Thanks Lix, just got rid of that, lol. Hopefully, no one got offended.

[Orchiada]

Wow, these are some really great ideas. I wrote mine in the beginning and had not given anymore thought to it either, Marta. This is mine:

All items are packaged beautifully and safely for travel.
If you like what you see tell your friends and family!
Thank you for your purchase!
Laugh, Love and Dream!

Sheena
Koolnecks Accessories

You can find me on facebook and pinterest:

https://www.facebook.com/pages/Koolnecks-Accessories/495266457179415

http://pinterest.com/islachica1/koolnecks-accessories/

I will be changing mine to also include my policies as well, I think it is a good idea. Thanks

[Orchiada]

Ok just finished updating mine to this:

All items are packaged beautifully and safely for travel. All orders are packed and shipped within 1-2 weeks after payment is received* and shipment usually takes 10-15 business days (not to include saturdays, sundays and holidays).

*Please allow extra time for custom orders. Custom made orders are non-refundable

If you like what you see tell your friends and family!
Thank you for your purchase!
Laugh, Love and Dream!

Sheena
Koolnecks Accessories

You can find me on facebook and pinterest:

https://www.facebook.com/pages/Koolnecks-Accessories/495266457179415

http://pinterest.com/islachica1/koolnecks-accessories/

[NeatoKeen]

Great information - thank you all. I, too, wrote my four years ago. I'm going to revisit it now!

[Former_Member]

Great post! I include many things that you have mentioned. I'll update with the policies suggestion :)

Also I remind the customer that, unless he or she tell me otherwise, the order will be shipped to his/her Etsy account address. Do you think its silly?

[Former_Member]

This has been a very helpful thread to me! I'm new to selling on etsy and now I have to rethink my message!

[Former_Member]

I pretty much have my entire shop's policies briefly (Still a bit long) in my message to the buyers. Especially around the holidays I get a lot of the "I didn't read the shop policies" which are also in the direct email to them from Etsy on their receipt, and their paper receipt too. it just helps protect my shop with a few added information for those who don't read before they complete a purchase

[EchidnaArtandCards]

Kristina mentioned this link for buyers to leave feedback:
www.etsy.com/feedback/awaiting

As a seller who buys from Etsy, I see a reminder to "write a review" when I sign in, but customers who are not on Etsy everyday, do they get an email from Etsy to remind them, or should we?

Here's my message to buyer. Comments/suggestions welcomed:

Thank you for your purchase from Echidna Art and Cards! We really appreciate it.
Since we ship from Australia, international shipping may take 2-4 weeks. Our shop policies can be reviewed here: https://www.etsy.com/au/shop/EchidnaArtandCards/policy
If you have any queries at all, please do not hesitate to contact us.

We hope to see you again!

Cheers,
Anita

www.EchidnaArtandCards.etsy.com
www.facebook.com/EchidnaArtandCards

[Former_Member]

Great ideas from everyone, and thanks for prompting me to update my message to buyers. It needed it.

[Former_Member]

I have a question: When do buyers see this message. Mine prints out on my receipt that I include in the package but that is after the item ships so including shipping information on the message would be after the fact. Does this message also get sent to the buyer by email after they pay for their purchase?

mine says: Thank you for shopping at Babywear by Babs. I want to you to be completely satisfied with your purchase. Please contact me directly if there is any problem with the size or fit for an exchange or refund, less shipping cost.

[LadyAstarte]

I just want to copy and paste what you all have written since I my mind tends to go blank at crucial moments - writing tags for products, writing the descriptions, and a message that tells buyers that if there is a problem they should contact me - without suggesting to them that there could be a problem. I have written variously, contact me for any reason whatever, talk to me, let me know if you have any questions, etc. UGH. I want to tell them I will bend over backwards to make them happy without saying I will bend over backwards to make them happy! HAH.

[Former_Member]

Time to update mine in my other shop.

[Former_Member]

thank you everyone for all the advice! Being a newbie at Etsy, — its a bit confusing as to what to put where!

[Former_Member]

This is our thank you message once we have checked that the shipping arrived to the buyer:

=====

We hope that you have received the personalized clutches. We appreciate any feedback and suggestions as we continuously strive to improve on our product and service.

If you are pleased with your order, we'd appreciate if you can share your experience with others by leaving a feedback on our page.

=====

This thread is very helpful! thank you again

[StuckOnSilver]

Thanks for the great ideas, everyone! If you repeat "when your payment clears" it's overkill. IMO use it no more than once in your message!

[BeachFleaMarket]

I was just thinking about this. Thought I'd add a coupon code and a link to my Facebook page.

[Former_Member]

Great ideas! Thank you!

[Former_Member]

This was some very helpful information from everyone, thank you so much!

[NeedleSChoice]

Thak you all for the info you shared! Very helpful for newbies like me!

[JewelMeShop]

Wow, so many great ideas! I updated mine!

[Former_Member]

Thank for for this thread, I'm not sure I even used this feature but I will be now and with most of the suggestions listed :).

[OneFairfaxRoad]

I intend to add a coupon code for additional purchases and also add my Pinterest and Instagram contact. Thanks for the ideas!