Etsy withdrawal

[vintagemarmalade]

I've got a big problem...My shop stats are not showing all of the money I've made this money and etsy has withdrawn from my bank account a considerable amount of money.

I got a convo stating they deposited too much but they didn't give me the amount. I went ahead and did my own math and found the amount and I didn't think it was a big deal. Then I notice the withdrawal taken from me was considerably larger. Then i noticed my shop stats were off too.

Has anyone had this happen to them?

I feel helpless because I can't call anyone. I have emailed support but have yet to hear back. Now I'm wondering if there has been any other mistakes?

Help!

Alice

[Former_Member]

Alice I'm sorry that happened to you. You might try sending a convo to Nicole to see if she can help you. Since this is a private matter they won't discuss it here.

[vintagemarmalade]

who is Nicole?

[Former_Member]

Nicole G is the captain of this team. Here's a link to her profile page, you can contact her through the link on this page:

http://www.etsy.com/people/nixknits?ref=pr_profile

[vintagemarmalade]

Thank you so much!

[Former_Member]

You're welcome. I hope you get it sorted out.

[Former_Member]

Please let us know what happens if you can. That's very scary.. I am sure etsy will contact you about this.

[millabear · Accepted solution]

Alice,
Hopefully you've received a response about this, but I also just convoed you directly. Please rest assured that only the appropriate amounts were adjusted, and your SPA continues to reflect the correct numbers for your shop.

Please respond to me or support directly about any issues, as personal issues regarding bank accounts should not be posted in the forums for security reasons.

Camilla

[SCelesteDesigns]

Thank you Miss Alice for making me more diligent about paying closer attention. I understand that this was a personal matter and you just wanted to know if anyone else had experienced it. What I didn't understand was why your inquiry could possibly breach security since neither your bank or account number was mentioned. I hope everything worked out