verification successfully but still on vacation mode

[Humnic]

My shop is already on Etsy for 5 years, I received a notice that need me to provide my document for Etsy's verification on Jan 27th, then i uploaded my document soon, after 2 days from my uploaded document, i received an email from Etsy Trust & Team that Etsy had verified my identity information successful on Jan 31, 2025, and i also received a notice on my shop dashboard that my shop is no longer on vacation mode and i can continue selling. Why my shop is still on vacation mode now, it had been 2 weeks, no any reply from Etsy, no orders, no income, this had hurted all our same experience sellers.

[AGierDesign]

Me too. I'm sorry. They have completely ruined any trust I had

[ArtDollsbyJD]

@AGierDesign   The reasons for your is most likely the information needs to be verified for the Inform Act.  Etsy has to verify the information of any US shop that meets the requirements.  It is taking longer but that is probably do to the number that need to be verified. 

[Humnic]

Yes, i had send ticket by help center, but there is no any reply from Etsy, too long time for my shop had been on vacation mode, they don't consider our sellers feelings at all!

[Humnic]

Yes, i think so too, i don't know when my shop will be recovered

[TutuSister]

Similar situation. Anyone I have managed to talk to has ghosted me. I’ll do.what is necessary, if only I knew what to do. We need help.

[SugarTaffySoap]

@Humnic  2 weeks? That's insane. Can you reply to the trust and safety email? Usually the forum moderators send to a specialist team.

[Humnic]

Yes, 2 weeks for my shop on vacation mode, too long time, i can not reply directly to the Etsy trust and safety email, the email sender for Etsy is no reply. I also tried to send ticket by help center, but also no any reply till now.

[ArtDollsbyJD]

Contact Etsy and when you get the reply email, tell them your information was verified but the shop was not released.

If you have chat you can try that.  They may be able to help or they may refer it to a specialist.

[Humnic]

Thanks for your suggestion! I can not reply directly to the Etsy trust and safety email, the email sender for Etsy is no reply. I also tried to send ticket by help center, but also no any reply till now