stats not updating again

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my shop stats not updating again

wish it was sleep time where I am at the moment

hope people can still see my store

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FabioMcMustache
Conversation Maker

Re: stats not updating again

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Thank you for bringing this to our attention. We’re investigating the issue and will share an update as soon as we have more information. We appreciate your patience while we work to resolve this!

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Re: stats not updating again

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The same. It is already 10.40 am in my country and both my shops show 0 visits. Too many glitches in a short time. 

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TwiLdCapitHog
Conversation Maker

Re: stats not updating again

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I think you need to check your clocks! 

Your shop shows UK, and it is 8.50am here.

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Re: stats not updating again

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My shop announcement explains where I am currently. And the clock shows correct time. 

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TwiLdCapitHog
Conversation Maker

Re: stats not updating again

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Most buyers will not read your shop announcement, so you should change your shop location since you are no longer living in the UK.

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Re: stats not updating again

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it is nearly 4 pm where I am and it is a bit annoying 

11 hours since an update

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Re: stats not updating again

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I think everyone around the world has it, my stats haven't been updated for 11 hours. But from a few weeks ago, there was the same problem, but in reality people are looking at your store, you just don't see it in the numbers, and even many people still had orders, during this problem.

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JVM05
Post Crafter

Re: stats not updating again

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Same here, but yes I believe people can see your shop anyway. 

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Re: stats not updating again

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I think it's just become a routine weekly event!

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GaiaPrintsStudio
Inspiration Seeker

Re: stats not updating again

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I have the same issue! Everything 0

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Re: stats not updating again

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Same here...

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Re: stats not updating again

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14 hours now with no update.

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Re: stats not updating again

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My shop is not updating again here in Murrells Inlet, SC - USA. 
This is getting to be a regular occurrence! Thankfully, customers can see the shop. 

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Re: stats not updating again

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Same here in Spain. 13.15 in the afternoon and 0 visits??

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Re: stats not updating again

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does anyone know whether Etsy is doing an update during this time?

seems to always be during my daytime

and Sundays are when I seem to get more views 

still waiting

 

 

 

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GalinAsia
Inspiration Seeker

Re: stats not updating again

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yes, my shop's statistic  since yesetrday is 0 vizits...

At the same time today there were 12 clicks in Etsy Ad's statistics, I think visits are broken and are not shown ((

 

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Re: stats not updating again

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15 hours now. We might be heading for a record.
Should Etsy provide the same level of service to we sellers on a Sunday as on any other day? I say yes.

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Re: stats not updating again

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Same here, Stats not working... In WV, USA.

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Re: stats not updating again

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Same here ! A bit frustrating, I had an order and no notification even came thru

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Re: stats not updating again

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Same - I actually had a customer reach out to me on social media saying that they believed they had purchased twice, I had no notifications of any purchases. I asked them to check their purchases and they had nothing so it had not gone through at all let alone twice - I hope the glitch is allowing purchases to go through. Did your purchase make it through - just with no notification to you? 

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Re: stats not updating again

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thats a worry

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Duckwells
Conversation Maker

Re: stats not updating again

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Same here.  Hope someone is working on it….

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Re: stats not updating again

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Same here in Canada.

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Re: stats not updating again

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Same here

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MetalRocks
Conversation Maker

Re: stats not updating again

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Western Canada here. Looks like they turned off about noon yesterday. 

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