star seller score was calculated incorrectly

[UrsaDea]

 I mean that my Star Seller score was calculated incorrectly.

And customer service shows : "keep going to earn the smooth shipping badge"

But next :   "you have 100% on time tracking"

thank you for helping !

[HazelsSewingSupplies]

Not enough info.

[BagmakerSupply]

@UrsaDea: If you are referring to your April 1st Star and Badges, what does the 'Previous Review Period' tab show your shipping score to be?

[CraftyCornishMaids]

the default is - CURRENT review period, that is what you are working towards for 1st May

You have to look at PREVIOUS review period, to see what you have earned for the ones showing on your shopfront now

[UrsaDea]

thank you for respond !!

my previous review period was 93% on time tracking

but now  is  100%...and I did't anderstend how it was score

[BagmakerSupply]

@UrsaDea: "...and I did't anderstend how it was score" The previous review period is based on January, February, and March data, the current review period uses data from February, March, and April.

[TBQSC]

You have the Rave Reviews badge and are missing both the Messages & Shipping badges … check your CSV for what issues you need to correct in order to earn Star Seller for May.  Jan-March is what counts for April SS.

[Amaradorn]

Have you downloaded the Dispatch History csv file to see what that says? Maybe it has a different score to the one you are seeing on the webpage.

[UrsaDea]

thank you ! I wil check it out.