shipping labels not processing?

[#1]

I have been printing labels all morning without issues, all of a sudden the labels are no longer being processed - is there a glitch?

[mattdaquirk]

Yes, one way or another. Let's see how we look once we are caught up on all the events (labels, payments, orders) and see if any issues are outstanding. Thanks!

[GriffithGardens]

Thank you Matt.

[GriffithGardens]

Matt it is still showing as unpaid. How long will the wait be?

[woolhearts]

are you saying we who had encountered this postage buying/processing issue should also scrutinize our billing because when my label finally went through, I made two labels, one of which was an incorrect weight/ hence postage amount for an order I had not even processed yet.

[mattdaquirk]

I think we were showing the wrong error so people purchased again, even though the original label was useable.

You should be able to print what you have and request refunds for any extras you may have purchased.

Thanks!

[woolhearts]

I think I was double charged for one of my Oct. 1 sales in connection with this reported bug involving shipping labels not buying/printing. please refund this.

[woolhearts]

transacton numbers I believe may have been erroneously double charged in connection with 10/1/18 postage buying issue ---have nothing to do with postage refunding

# 1503301403
# 1503301401
# 1499921304
# 1499921300

[robinsvintage]

same here too

[LylaSupplies]

Order #1365303701 is still not appearing in 'orders & shipping' section on my dashboard :(

[LadybugsCraftCottage]

order #1365310037 still not showing up in orders & shipping section. Now shows in recent activity but not in orders and when I click on it in recent activity it tries to open under orders but won't. An order that was just placed has processed and shows in orders but order #1365310037 is still missing

[EthnicBeadShop]

Still sounds buggy...I'm not going to even attempt a second try until I get a green light here!

[RainsandCo]

Shipping labels are processing On Chrome.

[PalletandPeonies]

I'm on chrome but still having an issue... in case anyone else is?

[ChestnutDesigns]

Earlier my payment was messed up and I couldn't issue a refund. Now those are working but I can't print a shipping label. It downloads, but when I try to print it says it can only be saved as a pdf. Not sure if it's related or something else...I'm not super computer savvy ;-)

[BellissimoFromItaly]

Order not showing in stats

[PalletandPeonies]

I keep getting an error message that says: We ran into a problem creating your label, try again ?

[joepapendick]

I'm getting the same thing. Everything is normal until I hit "Purchase". Then I get a message saying: "We ran into a problem creating your shipping label. Please try again." I tried again a number of times.

Shouldn't the message read: "We're sorry. Something is screwed up and we have no idea why. Please do something else today instead."

[WreathWhimsybyRobin]

SAME

[mattdaquirk · Accepted solution]

Hi all,

We did see a brief issue, we are aware and working to resolve. We should be back to normal operations soon.

We'll keep this open for the conclusion of today's issue, then close since this thread is a past resolved issue.

I'll update here soon. Thanks!

[Former_Member]

Is there an update? I don't see the Confirm and Buy option at all :(

[DroppingPixel]

Any updates on Fedex labels?

[behindtheorangedoor]

Same here. Glad I looked here. I thought it was just me.

[Former_Member]

I don't even see a confirm and buy option. What am I missing????

[NanaLetha]

Go to bottom left of shop manager and click <<

[Former_Member]

Thanks. I can get to where I choose the shipping labels, but I'm not seeing the purchase option (green button). Did something change? I feel like an idiot and can't find the PURCHASE LABELS option :(