"Delivered" order shown as "in-transit"

[CreationsByMeow]

I have a few completed orders which the buyer already confirmed that they received my product, but the shipping status still show as "in-transit".  Which makes the buyer couldn't leave a rating of my product.  Does anyone encounter this problem and how you solve it? I'm so frustrated that I don't know how to get to Etsy to help to look into this...........

[ChristmasIsLove · Accepted solution]

Dashboard, Community & Help, Contact Us is how to get Etsy to help with it.

Confirmed delivery on the Etsy order has nothing to do with being able to leave a review. The review window opens the day after the last estimated delivery date.

[PashaBodrum]

People can only leave feedback after the expected delivey date. This has nothing to do with your order showing as ''in transit''.

I have many orders that still show in transit where the customer has received the order AND has left feedback.

[midwestmaplecompany]

We are having that issue too and I think it is causing customers to not be able to write reviews as well  

[auntiejans]

Hi!  I had the same issue, you are a star seller so you have the chat feature.  Go to the star seller stats page, click on the chat icon, should be bottom right, tell them your problem.  Took a couple of days but mine were straightened out.  Have a very blessed day!

[ChillwolfArt]

For everyone having this problem.  There has been a glitch which affected many Sellers; Orders were erroneously Marked as Pre-Transit, when they were In Transit and/or Delivered.  I don't know if this is a continuation of this glitch.  I saw other Sellers reporting the same issue as you.