"Access Denied" to seller forums when I have an Etsy Shop

[janinaANDjosefina]

I'm trying to access a forum post to get (what I hope to be) helpful information.  I have an Etsy Shop, been given Etsy Seller rank, and I get this message: 

"This content may only be intended for Etsy Sellers. Log in to the Etsy Community Space. If you are still unable to access this content after logging in, then you do not have sufficient privileges to perform this action."

Anyone else with a similar issue?

Etsy - somebody explain/rectify the issue!!!  

[NanaLetha]

Are you logged into the forums or just Etsy?

[janinaANDjosefina]

I'm logged into both.  I've tried logging out and logging back in (as suggested) and that didn't work.

[BagmakerSupply]

@janinaANDjosefina: See the "solution" by an Etsy moderator at https://community.etsy.com/t5/Technical-Issues/Forums-only-available-choices-are-Technical-and-Annou...

[janinaANDjosefina]

Thank you for your suggestion.  I've tried all of this and have not found it to be helpful.

[MyHandKnitMitts]

I had a long-standing problem of being able to read posts in the Forums, but not being able to post a reply or a like, despite being a seller. I tried logging in and out, using different browsers, clearing the cache, etc., but nothing worked. I finally typed in a request to the Help Center, and got an email reply from Etsy (in my regular email not the Etsy dashboard) that they received my request and would work on it. To my happy surprise, Etsy fixed it in about 24 hours. And here I am, able to post! Note that the request and solution all happened between March 27 and March 28, 2024.

So try: Click on Help at the top of this Etsy Community page, select Help Center from the drop down, and type in your problem. I just said that I couldn't post in the Forums despite being a seller and added my shop name for good measure, although Etsy knows that already. Good luck.

[tanganDia]

yes I get this issue

[CryzalisDesigns]

Send an email to community (at) etsy.com and inform them you are having issues accessing the forum so they can fix this for you.

This seems to have affected some sellers but not all when they brought in the forum changes on the 26th of March.