I am unable to print a postage label from Canada to USA this morning.  I contacted support and they said it may be a technical issue, to just wait a while and try again.  I have the Unable to purchase labels notice on my shipping screen.  Anyone else have this issue?  I am in Northern Ontario, Canada

Re: postage labels not available with Canada Post

I can't wait for Canada Post to be privatized. Loss of time, loss of money.

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MouseGarden
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Re: postage labels not available with Canada Post

Royal Mail was privatized in 2013.  It still loses millions of dollars, can't achieve its delivery targets, and had several strikes.  

Plus Canada isn't as densely populated as the UK, so a private company is unlikely to deliver to remote places for an affordable amount, which is one of Canada Post's problems.

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3DEtchWorks
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Re: postage labels not available with Canada Post

It looks like the ability to purchase a Can Post label via Etsy, as of July 2 (9:30 PM EST) is not working again (I saw above that some folks were able to complete this).  Does anyone have a good video recommendation that talks about shipping (like they're talking to a 5 year old ... so I can understand it .....)?  I've always found the shipping process a bit confusing.  It's OK if someone purchases 1 item from me but when they purchase multiple items, I get the cold sweats.

Apologies if this is a dumb question/statement but I'm not sure what to do right now.  I tried to talk to an Etsy support person (a few different ones) and I was told to look in to FedX or UPS.  When I looked at FedX it was going to cost just over $40 to ship my $10 item.  Can I go to a Can Post location and buy a label there?  When I do, I think I would need to add some tracking info some where to the order.  When I do that (somehow), does the customer get charged the amount that Etsy originally quoted for shipping and if the actual amount is different (higher), do I just eat that?

Again, apologies, I've never been able to completely get my head around this process.

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Re: postage labels not available with Canada Post

Yes you can ship from a post office.  When you get the tracking number enter it in the space provided when you complete the order.

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MouseGarden
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Re: postage labels not available with Canada Post

The shipping amount the customer paid is fixed, and doesn't change whether your label costs more or less.  This is why you have to know your price ranges, because you obviously can't ask the customer for more later.  You can add tracking under progress and just fill in the postal service you used.

What you need is to have your own weigh scale, I have a flat digital cooking scale.    Weigh a couple of the frames with packaging and figure out what the postal class for that weight is.  On Etsy you have a blank for the shipping and  then a with another item amount.  So one frame is say 10 and then if two frames together cost 15 , then the additional amount would be 5.  Some people have flat rate shipping profiles, some have calculated shipping (where the customer adds their address and you have a set size, and it calculates the prices to different places).  Once you have an idea of the costs it isn't that hard.

If the costs are very different for the different amounts of frames, you could use variations so the customer buys one or two or five, with a little extra added to cover the gap between postal prices.  

Meanwhile Canada Post has a business shipping discount you can sign up for, and it also has some flat rate boxes.  You might want to explore what works best for your items.  Each shipping class has size and weight limits.  Canada Post has ways to look up rates, if they ever finish updating their site.

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Re: postage labels not available with Canada Post

I am in Alberta and I am having the same problem. I have an item to go to the United States. I don't know what to do. I have never encountered this issue before.

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Re: postage labels not available with Canada Post

It's June 3, and I still can't get labels wtf

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Re: postage labels not available with Canada Post

@MaiArtOfficial some people are having luck with the Canada Post website. Or you can extend the processing times, or ship another way. 

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Re: postage labels not available with Canada Post

Again, according to the Canada Post website, services are generally stated as unavailable until 11 pm EST July 3. This is according to their recent post on twitter. As Cindy Lou suggested, update your ship by date (allow a couple extra days in case they aren't back tonight) and check if you can ship the parcels out tomorrow morning through Etsy or the CP website.

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Re: postage labels not available with Canada Post

@BuyfromGroovy where are they saying 11 pm? the most recent Twitter post on this outage has no time: https://x.com/canadaposthelps/status/1940776725136244787

There is also no time listed on the current incident page: https://www.canadapost-postescanada.ca/cpc/en/our-company/news-and-media/corporate-news/closures-and...

 

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Re: postage labels not available with Canada Post

Just wanted to confirm - the Canada Post website works. Just printed 3 labels from my account and paid 60 cents more each compared to Etsy's new rates for tracked packet under 100 g.  @BuyfromGroovy @MaiArtOfficial @ForgetMeNotShopCA 

 

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Re: postage labels not available with Canada Post

It isn't working now, there is a message on their site, must be on and off.

 
 
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Re: postage labels not available with Canada Post

I get stuck at the payment page.

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Re: postage labels not available with Canada Post

@aarceramics @Treasureshealco My payment page took quite a while to load; it said I owed nothing at first. 

There was a message warning that some things might not be available, but shipping was available for me. I could not view my business page, though. 

I just went back and was able to create a label all the way to the checkout page with no issues. 

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Re: postage labels not available with Canada Post

@cindylouwho2  Oh, good to know! I'll keep trying!

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Re: postage labels not available with Canada Post

@Treasureshealco good luck! 

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