order #2699990127 missing tracking info

[2BaggsLeft]

This order was not missing a tracking # nor did we miss our shipping time. this order was picked up the next day after we marked it complete which was done the same day the order was placed.

there was "technical issues" with USPS which showed it in "pre transit" status for 3 days. Their system was resolved after the package was delivered to our customer. We reached out to the customer and sent her screen shots of the package being scanned when it was picked up.

[WitticismsRus]

@2BaggsLeft 

I know that the phone support and live chat support folks tell you to post here for help but it's just us sellers here. The live chat and phone call back support people are just a call center. They are very very limited in the issues they can help with and pretty much just repeat what's in the help center articles. Unfortunately the Help Center article says the same incorrect thing- to post here.

Here is the link https://help.etsy.com/hc/en-us/articles/4403058372503-How-to-Become-a-Star-Seller?segment=selling

it says "Etsy Support can’t make changes to your Star Seller data or manually award Star Seller badges. If you think your Star Seller score was calculated incorrectly, you can let us know in the Technical Issues forum."

But they changed this to a peer to peer support forum a few years ago so it's just us sellers here sadly. Occasionally an admin will pop in if there is a major issue going on but generally it's just us sellers. If you need more help from etsy support you will need to contact them directly and use the email option (vs phone call back of live chat). That is the only one that will get you to an actual etsy employee vs the call center folks.

[TheHomespunLoft]

@2BaggsLeft 

This is a known issue.. been going on for months now. Wait a couple of days and your star status should update on it's own. If it doesn't update in 2-3 days-- then contact Etsy and have them fix it.

I have been dealing with this since mid Sept. Etsy can and has fixed it for me. I do think if they are trying to make SSP so important then the least they could do is to fix it so it updates correctly.