new seller

  • I am a new seller, I received a email that I had a sale, that I needed to reply to the buyer and put my email address to that email than I will receive a email from Etsy. Then I can complete the sale. I put my email address it said that it wasn't a valid etsy account.
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Re: new seller

This is a scam!!  Scammers are targeting new shops. 

Always go to your Shop Manager to see if you have a genuine email from Etsy or whether you have a sale.  You do not have to give your email address to anyone.  Mark that message as spam and ignore it. 

 

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Re: new seller

@NanasgeneralstoreCo:"I received a email that I had a sale" DId you receive an eMail or an Etsy Message (and the eMail copy of that Message)?

A quick search would show lots and lots of threads in this forum about your issue. Real orders will show up on your Orders & Shipping page and your Payments page.

It is a SCAM - if you provided any personal or financial information contact your financial institution immediately. If you provided any log in information you need to change those passwords.

You might want to read the excellent post by @bradgoodell  in https://community.etsy.com/t5/Managing-Your-Shop/How-to-Spot-a-Scam-No-a-Buyer-Doesn-t-Need-Your-Ema... and https://community.etsy.com/t5/Technical-Issues/Why-do-they-ask-me-for-my-e-mail-in-order-to-make-a-p...

Additionally there is also a very informative thread from @StickIt2M  at https://community.etsy.com/t5/Technical-Issues/Nefarious-activity-aimed-at-sellers-quot-The-user-nam...

There is also official information from Etsy at https://help.etsy.com/hc/en-us/articles/360000343128-How-to-Handle-Spam-and-Suspicious-Messages?segm...

Real messages from Etsy are now going into their own section on your Messages page https://community.etsy.com/t5/Announcements/New-From-Etsy-section-in-Messages/m-p/143722497#M1899 but apparently this us only true when using a browser.

If you have not already done so, you may want to read https://help.etsy.com/hc/en-us/articles/115015710308-What-to-Do-After-You-Sell-an-Item?segment=selli... for an overview how orders work for sellers.

Be sure to mark the message as SPAM so that it does not affect your stats.

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