messages error?

[RosyRetro]

There seems to be a 'glitch' with messages (since 10th July) where after I send a message to a customer it 'vanishes' and isn't present in the reply box on my dashboard. When I double check, weirdly it HAS sent the message but doesn't show on my customer dashboard. Anyone else experiencing similar? 

[ChillwolfArt]

@RosyRetro  (Just in case you haven't seen this Announcement fr. Admin)
https://community.etsy.com/t5/Technical-Issues/UPDATE-Messages-appear-to-not-send-when-responding-fr...

Having said that, I got a little nervous a short while ago after Signing In.  Went to Messages a short while after Signing In; *They would not load (completely greyed out).
- Went to Listings Page * bulk selected items to make them Manual Renewal (after the glitches wouldn't let me & others bulk edit.  I tried it as a test).  *This was successful today
- Went back to Messages and they loaded perfectly.  Don't know why they initially greyed out. (Perhaps residual something or other fr. the past few days).

[RosyRetro]

interesting, no I'm still getting this weird glitch

[PillowDetails]

@RosyRetro  Is it possible it went to an old order from the same Buyer?  That's planned by Etsy, unfortunately -

https://community.etsy.com/t5/Managing-Your-Shop/Weird-issues-with-Etsy-Messaging/m-p/138984974

[ChillwolfArt]

@PillowDetails  Kathie, what I don't understand fr. the "Updated" Admin Announcement I posted above. Admin ampersay said a Team is looking into why Messages appear to be disappearing (but they're really there, latched onto older Messages).
_________________

*Is it definitive and a done deal that this is intended behavior (for Messages to latch onto OLD Messages fr. past Orders)?
If it is, that doesn't even make sense in my opinion.  And I can see where Sellers could get Messages mixed up pertaining to this or that Order.

[PillowDetails]

@ChillwolfArt  Sounds like it's intended to be this way, but Etsy realizes it's confusing so their Team is working on making it more clear.  Somehow.  At some point.

[RosyRetro]

not in my case, it's really weird, just vanishes into thin air

[ChillwolfArt]

There is a new Announcement fr. Admin re: Messages.
https://community.etsy.com/t5/Technical-Issues/INVESTIGATING-Message-not-sending-when-messaging-from...

[SewlyButtons]

I just now encountered this new messages glitch. Buyer ordered 6 buttons... but placed 6 separate orders. I just want to send her a message that I'm combining shipping and refunding the overages. But I can't... because... yet another glitch. 

So I did an awkward workaround.... Went to the buyers profile and sent a message from there. Thing is, it probably won't be associated with the order. Gaaaahhh!!!

[ChillwolfArt]

@SewlyButtons 

Aw man, sorry about that:(
_____________

There is a NEW Announcement fr. Admin: Fix in Progress:
https://community.etsy.com/t5/Technical-Issues/FIX-IN-PROGRESS-Message-not-sending-when-messaging-fr...

[SewlyButtons]

@ChillwolfArt 
Thank you thank you!!!!!   
Boy... this stuff sure gets old...   

[ChillwolfArt]

@SewlyButtons 

I hear ya (and I'm not even in selling mode. Just trying to keep up)

[PsychicGoddess1]

Idk if it's the same error but my send button on Etsy messages won't send at all right now

[ChillwolfArt]

@PsychicGoddess1 

Maybe it is related.  Look up to the Admin Thread "Fix in Progress". (link is posted under Seller SewlyButtons).

Hope this is fixed for you and everyone soon.