Message stat for star seller incorrect

[GHDBoutique]

I did not receive the star seller for July due to missed messages.  I checked my messages and one of them appears to be reporting incorrectly.  I chatted with James at Etsy support and provided a screen shot of the message in question, another screen shot of the associated message report, and the associated order number..  He let me know I need to submit my issue here.  I don't have permission to upload here so haven't included them.  I would appreciate any help.  Thanks, Deb

[NanaLetha]

The help desk has no ability the change/edit anything dealing with star seller. We are only other sellers here and can't help you.

[GHDBoutique]

I asked him about that and he told me Etsy monitors the forums, I'm trying to be optimistic and hope that someone from Etsy will take a look for me.