I have 2 cancelled orders that have been stuck in my que for a year and wont delete it keeps my stat as having overdue orders and this is incorrect. I also have auto responses set and manually reply to orders if I get notifications on the app. Sometimes I don't receive an app notification (i have to login on my laptop to see them) and auto reply doesn't work. Please advise.
If you are talking about Star Seller stats for your overdue orders, only the current review period is counted. Nothing from a year ago.