BullCitySoapWorx
Inspiration Seeker

incorrect status for late orders + messages

I have 2 cancelled orders that have been stuck in my que for a year and wont delete it keeps my stat as having overdue orders and this is incorrect. I also have auto responses set and manually reply to orders if I get notifications on the app. Sometimes I don't receive an app notification (i have to login on my laptop to see them) and auto reply doesn't work.  Please advise. 

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NanaLetha
Inspiration Maker

Re: incorrect status for late orders + messages

If you are talking about Star Seller stats for your overdue orders, only the current review period is counted. Nothing from a year ago.

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