i never receive the deposite

[lynntrims2025]

I’ve been struggling with the payment process. Earlier this year, I opened an ETSY store based in Hong Kong and set up a Bank of China (Hong Kong) account to receive payments. The setup seemed correct—I even uploaded my bank statement, and ETSY approved the account (though I never received their small test deposit, which now feels like a red flag).

ETSY then attempted two separate transfers to my account. I contacted my bank multiple times, but they consistently confirmed the funds hadn’t arrived. Later, ETSY emailed me stating the transfers failed. I reached out to ETSY support, and they assured me BOCHK accounts are supported.

To resolve this, I opened a new HSBC Hong Kong account and linked it to ETSY. However, after 7 days, the payment still hasn’t arrived.

Could anyone kindly advise? Why am I not receiving these transfers? ETSY insists the money was sent (they provided a Reference ID), yet my bank shows nothing. After over 4 months without a single successful payout, I’m deeply worried and frustrated every day.

[lynntrims2025]

Hello，can somebody help with this,which bank in Hongkong accept the ETSY payment

[wunchingcustom]

Hey Lynn,

Did you solve problem?

[lynntrims2025 · Accepted solution]

Update: Myrielle from Etsy's Finance Department contacted me the same day. She informed me they were handling the case and reassured me to patiently await their investigation. I also provided as much bank account information as possible. Remarkably, I received the remittance in about a week, and my second payment arrived today as well. A sincere thank you to Etsy's Myrielle—our communication was exceptionally pleasant and efficient. My advice to others facing similar issues: promptly contact Etsy's Finance Department for assistance."

[Raboesy]

Hello, I am in the same situation as you. I have not received any payments for three months and am now very anxious. How did you contact Etsy's finance department? Do you have any contact information for them? This is very important to me. Thank you, I look forward to your reply.