how to contact etsy about a wrongly deactivated item

[TheStonesSoul]

Hi there, an item was deactivated because I used the word "amber" to describe the coloring.  It is not made of amber.  Now, I am not easily able to find a way to contact ETSY admin for assistance.  The button that used to be there for chat ( star seller had this for a while) is gone, and when I try to go to help or contact us...the circle goes round and round.  Does anyone know how to contact ETSY for sellers so I can ask for this to be re activated?  Or should I just do a new listing with the item and leave off the word amber?  thanks for any help, Catherine

[NanaLetha]

Make a new listing and don't use "amber"

[ArtDollsbyJD]

Seller should not until she gets an okay from Etsy. 

[hopeandjoystudios]

The contact link opens for me. If you are using the app..don't. Or try another browser. I know I can't get some things to work via Chrome for ex.

[serpentsdelight]

The same thing happened to me! So annoying. I changed the word amber to golden brown. Can't use the word amber to describe a color on here, that is a HUGE no-no. Sorry this happened to you too.

[TheStonesSoul]

Thanks so much for our help! Cat

[bluetina]

When was it deactivated? You may not need to do anything at all. I had a bracelet deactivated a while ago and two days later, it was back up. As soon as they see it isn´t really amber, they will reactivate it.

[TheStonesSoul]

I hope so and thanks so much!  I also sent them email, once I was able to locate it...so I am hoping they repost for me!

[ArtDollsbyJD]

Submit a request – Etsy Help

See if this works.

Edit the listing and then ask Etsy if they will release the listing now for it to be relisted.  

I wouldn't advise simply creating a new listing without an okay from Etsy.  While it may seem to be okay, the deactivated by Etsy is still a ding rightly or not.  Any further infractions might just get this one added to the mix.  

[TheStonesSoul]

Thanks..good advice! Cat

[TheStonesSoul]

Thank you so much! Cat from The Stone's Soul

[JanetsCrafts]

I had a beaded pendant/necklace deactivated due to using the word amber for the color of beads.  I didn't contact Etsy; after a few days (maybe 6 or 7) it was activated again.  Then I went into edit and changed the color description to golden brown. 

[leinweberstudio]

The whole thing is beyond ludicrous, because in Etsy's Fall Trends Report, in the Vintage category, they mention AMBER GLASS as a hot item for this fall.

A clear case of one department not knowing what the other department is doing. 

[TheStonesSoul]

Riiiight?

[CuriousityShop]

Nobody is home at the ebay offices on weekends.