Missing Info For Processing Times

[iz97jx4xhfzue9p2]

Reviewed my progress for the Star Seller badge for next month. I noticed my shipping rate dropped from 95% to 92% because I was missing 2 processing times from orders. However, I have no way of figuring out which orders in order to correct this. How can I figure out which orders are missing processing times?

[BagmakerSupply]

On your Star Seller page click on the box for order shipping and there will be a link on the popup to download a file with the information

[HtoHdesign · Accepted solution]

Hey There!

To get a closer breakdown of your orders that were counted as late, you can download a CSV by going to your Shop Manager dashboard > Star Seller dashboard page > selecting the On-time shipping & tracking tile > selecting the ‘Export’ link next to ‘Order breakdown’.

Thanks!