free shipping over $35

[sweetstonesjewelry]

I am having issues with the free shipping. I signed up for the free shipping over $35 years ago when Etsy prompted us to do so but it seems to have disappeared. I tried creating a free shipping over $35 sale on my own but it looks like that only works when I am not running a sale. The customer can only get one discount. With the one that Etsy set up, the customer could have both. Is there any way to get back into that free shipping with Etsy?

[audreytherese]

It's under Settings>Shipping Settings>Free shipping guarantee (2nd tab)

[NanaLetha]

@sweetstonesjewelry  You still have free shipping for over $35 in your shop.

[sweetstonesjewelry]

Hi Nana, I know it shows as available but when people buy items over $35, they don't get free shipping if I am also having a sale. They can't receive both discounts. They used to be able to get my sale price and the free shipping over $35. It was like that for years and now it is gone.  

[JJewellerySuppliesUK]

Yes, free shipping is a stackable discount so they should get it.  However, If they are using Etsy's discount tool then maybe it has disabled any add ons?  You could always refund the shipping after they have paid.  Hopefully you won't also get an Offsite Ads fee on top!!

[NanaLetha]

@sweetstonesjewelry  Yes they can get both a discount and free shipping.