Message off "Regards! Your item has been purchased".

[SternenlichtEN]

I recebe a message saying "Regards! Your item has been purchased.ORDER ID:#56874589
To see more details сopy the Message above and added «𝘾𝙊𝙈"

I try to see on 2p.m2identity.com, it seams a problem whid payments.....

Can I do anything?

Thanks

António

[MaggieandRose]

That’s a scam, don’t click on anything. Mark the message as spam asap 

[BagmakerSupply]

@SternenlichtEN: It is NOT an order - real orders will show up on your Orders & Shipping page and your Payments page. According to your shop home page you do not have any orders.

New shops (and particularly incomplete shops - no location, about, policies -  like yours) are prime targets for scammers.

Real messages from Etsy are now going into their own section (labeled as "From Etsy") on your Messages page when using a browser or have a colored blurb of text on the Message, saying "From Etsy" if using the app https://community.etsy.com/t5/Announcements/New-From-Etsy-section-in-Messages/m-p/143722497#M1899

If you have not already done so, you might want to read the excellent post by @bradgoodell in https://community.etsy.com/t5/Managing-Your-Shop/How-to-Spot-a-Scam-No-a-Buyer-Doesn-t-Need-Your-Ema... and https://community.etsy.com/t5/Technical-Issues/Why-do-they-ask-me-for-my-e-mail-in-order-to-make-a-p...

Additionally there is also a very informative thread from @StickIt2M at https://community.etsy.com/t5/Technical-Issues/Nefarious-activity-aimed-at-sellers-quot-The-user-nam...

There is also official information from Etsy at https://help.etsy.com/hc/en-us/articles/360000343128-How-to-Handle-Spam-and-Suspicious-Messages?segm...

As an aside before you shop gets flagged, do you personally make those devices? That is what 'made by' means on Etsy. Without more information about who actually designs and makes them Etsy might think you are merely a reseller in violation of Etsy rules.

[ModAngie · Accepted solution]

Hello,

Etsy is actively engaged in preventing scammers from targeting our community members. If you receive a suspicious message, please proceed with caution. Etsy Support will never ask you to provide personal information via Etsy Messages, such as your email address or password. Any legitimate message from us will show in your "From Etsy" folder.

If you receive a suspicious message, here’s how to report it:

1. Sign in to Etsy.com and go to Your Account.
2. Go to Messages. 
3. Select the suspicious message from your inbox. 
4. Choose Mark as Spam.

You’ll find examples of common scammer techniques and phishing messages here in our Help Center. Read our Account Security Checklist in the Seller Handbook for more steps you can take to protect your account.