free shipping guarantee problem

[SunnyWaves]

Hi
Some items in my store are eligible for free shipping. I am not suggesting this. Why your site's support service is not working A week ago I sent an email and took screenshots of the page where I have disabled a free shipping guarantee option. So far, no one has answered my request and the buyers can buy goods without paying for delivery. What's going on with the site?

[audreytherese]

Have you added a shipping profile that properly charges shipping? It's not enough to turn off the FSG, you also need to set up a profile to accurately charge shipping, otherwise it defaults to free. 

[LeParisMetro]

Your items are not showing as free shipping to me.  They all say shipping is $4.80.

I only scrolled through about 3/4 of your items so which ones are you seeing as free shipping?

[TheVintagePineapple]

@LeParisMetro When the OP first posted, there were several listings over $36 that still had free shipping.  The OP most likely added shipping to those listings since then.

[LeParisMetro]

Thanks!  I wish posters would come back and let everyone know they fixed it.  Or at least accept a solution so we know they are not still waiting for help!

[MidnightWitcheryShop]

Etsy screwed me on two orders with combined items. I have NEVER turned on free shipping guarantee on multiple items (all my items have PAID shipping) which Etsy support is telling me I did. I freaking hate this site and can’t wait to have my one website. I now have lost money because I have to pay for shipping. 

[LeParisMetro]

I see free shipping on a lot of your items.  Mostly the low price stickers. Not free shipping over $35 but totally free shipping. It looks like you need to check your shipping profiles for those items if you want to charge shipping for them.