Hi Everyone:
I used to be able to have live chats with etsy and it doesn't seem to exist anymore. I have written them and don't always get a response. Does anyone know something that I don't.
Gratefully,
Heather from SpiritsWorldbyHeather

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Re: etsy chat
Anyone know what can i do if the chat isn't working? i could talk with someone in october, but since that chat i can't talk with someone else. i opened the chat several times, but alway can see that last chat. so i tried to close the website, open it again, tried in other pc, other phone, app or website. etc. etc... but never can't contact with someone else. I also tried sending them an email, but without an answer. i contacted them by X, so someone asked me what's my store, but never reply me again. idk what else i can do

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Re: etsy chat
Although I have not tried to do so,it does seem possible for me to open/add to my previous chat...
Sorry I cannot offer anything further...

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Re: etsy chat
I just used the chat. Go to shop manager and look at the bubble on the right hand corner.

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Re: etsy chat
@SpiritWorldbyHeather You can read the seller handbook located in your shop manager dashboard.
https://www.etsy.com/seller-handbook?ref=seller-platform-mcnav

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Re: etsy chat
@SpiritWorldbyHeatherSo glad the chat bubble on the right hand corner worked for you, and you spoke with a human being. I don't know why it didn't work for me. Must be an Etsy glitch.

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Re: etsy chat
Thank you for that, that is very sweet of you.

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Re: etsy chat
@LynnsLittleShop Thanks so much for letting us know that the callback feature is back and for giving us the link.

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Re: etsy chat
@Claudeparis I was able to use Etsy Chat today.


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