Hi Everyone:

I used to be able to have live chats with etsy and it doesn't seem to exist anymore. I have written them and don't always get a response. Does anyone know something that I don't.

Gratefully,

Heather from SpiritsWorldbyHeather

Letwinsons
Inspiration Seeker

Re: etsy chat

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Anyone know what can i do if the chat isn't working? i could talk with someone in october, but since that chat i can't talk with someone else. i opened the chat several times, but alway can see that last chat. so i tried to close the website, open it again, tried in other pc, other phone, app or website. etc. etc... but never can't contact with someone else. I also tried sending them an email, but without an answer. i contacted them by X, so someone asked me what's my store, but never reply me again. idk what else i can do 

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MrsDsHandKnits
Conversation Maker

Re: etsy chat

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 Although I have not tried to do so,it does seem possible for me to open/add to my previous chat...

Sorry I cannot offer anything further...

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Re: etsy chat

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I just used the chat. Go to shop manager and look at the bubble on the right hand corner.

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SugarTaffySoap
Conversation Maker

Re: etsy chat

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@SpiritWorldbyHeather  You can read the seller handbook located in your shop manager dashboard. 

https://www.etsy.com/seller-handbook?ref=seller-platform-mcnav

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Re: etsy chat

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@SpiritWorldbyHeatherSo glad the chat bubble on the right hand corner worked for you, and you spoke with a human being. I don't know why it didn't work for me. Must be an Etsy glitch.

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Re: etsy chat

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Thank you for that, that is very sweet of you.

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Re: etsy chat

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@LynnsLittleShop  Thanks so much for letting us know that the callback feature is back and for giving us the link.

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Re: etsy chat

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@Claudeparis  I was able to use Etsy Chat today.

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ModJose
Community Specialist
Community Specialist

Re: etsy chat

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Hello!

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Since this thread is indeed a bit older and the information contained here may be outdated, it will now be closed.

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