estimate delivery time calculation system issue

[NewManiaTattoos]

Hi,

last weeks often the platform calculates in a wrong way the estimate delivery time. The issue is that that date is too sort.

The main problem is, that when this date past, the buyers ask for a refund...

I have already chat with support team three times in the last days. They have checked and prove that everything is correct from my side. Also accept that it's a system issue.

At the moment Etsy technical team hasn't resolve this problem.

Etsy, please any help???

Thank you

[NewManiaTattoos]

the problem remain...............

[RenegadeRed]

I've been experiencing this also.  Etsy will show customer should receive item next day.  This has happened when customer makes purchase on Saturday.  

[JoasEmbroideryStudio]

My is the opposite it's showing a month from the date purchase for to this I am not getting sales

[NewManiaTattoos]

At least for me it happened the last 30-40 days. Before that, I hadn't had such a problem in the last three years...

The next question is when they will fix this issue.

[JoyfulPetPortraits]

I'm just starting on Etsy. The first product I have ever put on has not got the correct estimated delivery. It hasn't added in the processing time. How do I contact Etsy Tech support?

[NewManiaTattoos]

At first try the support chat. Normally they will guide you.

[NewManiaTattoos]

2 different orders, same destination, two totally different estimate delivery times....

Any luck to fix it?