customer says item not available

customer says item not available- customer attached a photo of the message she receive when attempting to purchase an item.  Her screen said in red that the item was not available.  I checked into it.  On my end there is nothing wrong with the listing at all that would cause her to not be able to purchase it.  ?  what might the problem be here. ?

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Re: customer says item not available

It would help if you would tell us what the item is so that we could check it on our end.  And where the customer is located...maybe in another country?

I assume you thought you were talking to someone at Etsy....nope, just other forum membes.

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Re: customer says item not available

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Re: customer says item not available

I had no problem with it.  I could have easily purchased.

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Re: customer says item not available

ok, thank you for your help.  !!

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