custom/private digital listing making me select shipping/tracking info

[WCTdesigns]

I made a custom DIGITAL private listing for a customer, she purchased it & I immediately emailed it to her.

Upon completion of the order I was asked to provide shipping/tracking info... even though its digital.

Because I couldn't provide shipping/tracking my shipping/ tracking percentage took a BIG HIT. Now I'm no longer eligible for Star Seller next month, Otherwise my percentages were 100%. I've worked soo hard to achieve Star Seller... Is there anything I can do??

[BagmakerSupply]

@WCTdesigns: Was the order created as a "physical" listing? If yes, a tracking number is required for Star Seller. For the future, perhaps this will help https://community.etsy.com/t5/Announcements/We-ve-improved-our-made-to-order-digital-listing-experie...

[WCTdesigns]

I selected digital listing & even selected "digital illustration" for the category.

[CappuccinoLace · Accepted solution]

Custom order from message can only be a physical listing. It does not work for digital.

Instead create a made to order digital listing.

"Private listings can not be created for digital items. If you want to offer a custom digital item, consider setting up made-to-order digital listings in your shop."

https://help.etsy.com/hc/en-us/articles/115015663107-How-to-Offer-Custom-Items-and-Reserved-Listings...

[WCTdesigns]

@CappuccinoLace it was a listing from message I didn't know it couldn't be a digital item. Is there anything I can do now on the back end to fix my percentage?

[CappuccinoLace]

nope. it's done.