this is the info article
https://help.etsy.com/hc/en-gb/articles/360000343468?segment=selling#h2
and relevant info on that page.
Custom email address
This feature allows you to create a professional email address for your brand using the domain name you registered on Pattern. This means you can choose the name displayed before the @ symbol in the email address, like hello@yourdomainname.com.
Note: In order to use Mailchimp from your Pattern site, we strongly recommend having a custom email address. If you don't, your emails to buyers may bounce or go to spam.
Pattern offers custom email addresses that forward to an existing email account that you own. When you receive messages sent to your custom email address, you'll reply and manage these messages from your existing email account.
Messages will arrive in your email inbox folder just like all other emails you receive at this address. We do not create a separate inbox for you to manage, and these emails are not forwarded to the messages feature on Etsy.
If you’d like more control over your professional email address, you can create a custom email by updating the MX record in your DNS settings. You'll see this option in the Domain section of your Pattern Dashboard. This Help article provides steps on how to manage records for your domain.
Custom email availability
This feature is only available to sellers who have registered a domain through Pattern. If you registered for a domain on a third-party site and connected it to Pattern, you’ll need to go through your domain provider to set up a custom email address.
If you have not registered a domain on Pattern and you're using the yourshopname.patternbyetsy.com domain, you will not be able to create a custom email address. You can always set this up in the future if you choose to register for a domain through Pattern.
Setting up
From the Marketing tab of your Pattern dashboard, click Create an @domain.com email alias.
Enter the custom email address you’d like to use. For example: info@yourdomain.com or yourfirstname@yourdomain.com. If you set up email campaigns from Mailchimp, this is the email address people will see in the from line.
Enter the email address that you’d like this email address to forward to. This must be an email account that you own and have access to.
- Click Done.
You can edit this address at any time from your Pattern dashboard. If you do change your custom email address, emails sent to the previous custom address will no longer forward to your account. They will also bounce back to the sender as undeliverable.
Note: Emails sent to your custom email address will successfully forward to the preferred email account that you own. However, any emails you reply to will be sent from the original email account instead of your custom email address.
