cannot upload video while creating a listing

For some reason I cannot upload a video with the rest of my photos when creating a new listing. I have uploaded videos in the past. I don't get it! Help! Any reason y'all can think of why this is happening and suggestions are welcome!

THX in advance

M

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LadyKayCreates
Inspiration Seeker

Re: cannot upload video while creating a listing

I was able to upload my video but  none of my photos will upload.

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Re: cannot upload video while creating a listing

So frustrating!

 

 

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TBQSC
Community Maker

Re: cannot upload video while creating a listing

Be sure to use a browser ... the app is always glitchy!

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Re: cannot upload video while creating a listing

Could it be a file size issue?  I've just started using videos and I have had a few that were too big so I had to retake them.  Kind of baffling though because I replace one ten second video with another ten second video and one works and one doesn't.... (?)  I do this on my phone BTW, using the web version.  The seller app never does what I want it to so I've pretty much given up on it and just use the web browser.

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Re: cannot upload video while creating a listing

I just uploaded a few videos using the app on my iPhone.  Make sure they're no longer than 15 seconds. 

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Re: cannot upload video while creating a listing

Yeah, I've taken more than one video for my shop with my iPhone and they have all been fine. This one, however, says it is a QuickTime video which is new and I have no idea why. I'll just have to retake it unfortunately. Thanks all!

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