buyer being charged really low, wrong shipping fee

[#1]

i just had an order come in, weighing 8.5oz and the buyer chose priority. they were only charged $1.31 by etsy. i can't possibly mail for that without losing out $$. is this an etsy bug happening site wide? the mistake was definitely etsy's as my shipping rates have not changed or been problematic before.

[DecorativeSewingPins]

BookShopApocalypse you have my sympathy and I hear your frustration. I would not hold my breath on hearing from that Supervisor. Personally, I would never trust that anyone in chat support is going to refund me any money on this website. I will always cancel an order and explain to the customer what is happening.  I find most are understanding. Again...I hear you...

[BookShopApocalypse]

But why are we putting up with it? We Sellers are their entire business model.  Without our revenue, they have no revenue.  And it's clear they pocket it all for their CEO's pay package, and give nothing back.  

When are sellers going to realize we have the power and organize a shut down?  We deserve better conditions.   I have my own official website, I do more sales on there anyway, I don't even need Etsy.  I only keep it as a sort of legacy thing-- since it's how my company got it's start.  But that was before Josh Silverman, the AMEX and EBAY CEO came in and turned it all to crap, so they could siphon off our profits and cut costs and services.  It's Enough!   

I don't even think these new sellers understand that prior to this Etsy used to have Awesome U.S. phone support with actual people.  Who were nice and efficient.   Now it seems like they outsource their chat support overseas, to a company that simultaneously handles customer support for multiple companies at once--- and clearly hire unqualified people who cannot understand or accurately assist with the complexity of most of the issues plaguing sellers, especially technical ones.   I'm ready to close up shop. 

[SweetArtAlways]

Yes. There is quite a few of us with the same problem. They say they are working on it. My customer chose the lowest price which was priority. She had me send it ground and I took that loss on that. But they should have warned us in my opinion. 
Sharon SweetArtAlways 

[KnotOriginal]

i asked for another update earlier and this is what the response was:

Please know that there is an ongoing investigation into this issue. Here are the details I can provide:
 
The issue with the shipping cost is a system failure that our engineering team is actively investigating. Your case is part of this investigation, and you'll receive an email once it's resolved. I understand how crucial this is, especially as it affects your ability to offer priority shipping.