Hello,
I create handmade keycaps using epoxy resin. The process involves designing a 3D keycap model, creating a mold, and hand pouring resin into the mold to complete the keycap. This intricate process, known as multicast resin, requires several hours for each color of the product to be completed.
I take photographs, edit images, write titles, and descriptions for my listings. Additionally, I showcase my products on Instagram and my personal website.
Earlier this month, Etsy removed one of my products (which was labeled as a Bestseller) and claimed that they were not handmade. I reached out to the support team, but I received only automated responses, and they stated that reinstating the listing is not possible. Despite providing them with images of the handmade keycap creation process and evidence that the photographs were taken by me, they have not reconsidered their decision.
*Edit: The removed product is a keycap depicting a Capybara animal, an animal that occurs in nature. I will put the product link that I posted on my website: https://2tcraft.com/product/capybara/
Is there anyone who can assist me in reassessing and restoring my handmade product? When submitting a ticket to the support team, it seems like they merely copy and paste pre-written responses without reviewing the documentation and images I provided, demonstrating that this is indeed a handmade product.
I have been awarded the Star Seller badge for over a year, and they also warned that the removal of the listing may result in the revocation of this badge and the suspension of my account. They mentioned that if I believe it does not violate the handmade policy, I can relist it, but if I do and they remove it again, will they continue to do so? I am truly at a loss.
Thank you.
