SelliDesigner
Inspiration Seeker

Why do they ask me for my e-mail in order to make a payment?

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Some likely customers ask me for my e-mail in order to be able to proceed with the payment, I placed a test order and had no problems, can someone explain to me if there really could be a problem?

I'm new to Etsy, I'm afraid I've made some mistakes when entering items.
Thank you very much for your help

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bradgoodell
Community Maker

Re: Why do they ask me for my e-mail in order to make a payment?

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Online scams are running rampant right now.  I’ve put clues to the latest scam on top.  This list also contains clues to other common online scams.  Hopefully it will help you and other sellers.  Once you hit more than 2 red flags, shut down the conversation.  

  1. New seller
  2. High dollar item or large sale amount
  3. Odd or awkward-sounding language
  4. They want to take the conversation off Etsy (they ask for your email)
  5. Someone messages you and claims you may have been a victim of fraud, and requests your email address to "resolve the issue"
  6. You get a (FAKE) message from Etsy Support telling you that they are having technical issues and asking if you've received notification of an order in the last few minutes.  
  7. You get a (FAKE) Live Chat message.  
  8. You get a phone call from someone claiming to be Etsy.  Etsy doesn’t cold-call sellers.
  9. “Etsy Support” claims they want to contact you by text/SMS.  Etsy doesn’t text, they use Etsy messages and/or email.
  10. Anyone claiming to be from Etsy who asks for your phone number or login information is a scam. 
  11. You get an email requesting you "complete" the order as its currently on hold and asks you for your debit card information.
  12. You get an email from (FAKE) Etsy saying Etsy is changing payment methods and will send money directly to your credit or debit card. Etsy has not changed their payment method.
  13. You go back to their account, and it's gone
  14. The original message has disappeared off Etsy, or has moved itself to your Spam folder.
  15. They send you a link of some sort.  DO NOT CLICK ON THE LINK
  16. They claim they cannot check-out and need your email to complete the order.
  17. They claim your Etsy checkout isn't working, and they send you a link to "fix it” 
  18. You get an email from (FAKE) Etsy saying you need to do X to get your account verified.  
  19. You get a (FAKE) email from Etsy claim you need to buy a high dollar pre-paid Visa or American Express card to get your Etsy account working
  20.  They send you a link to a (FAKE) Etsy page that looks genuine and asks for your login and/or credit card details.
  21. You find a (FAKE) Etsy phone number off the net and talk to a sympathetic customer service rep that wants you to download an app so they can access your account to fix something.  Etsy does not have a published phone number you can call.  It's a scam, the number is not Etsy's.
  22. They want to take the sale off Etsy
  23. They ask if something is "still available" when it's obviously for sale in your shop
  24. They ask about the condition of an obviously new item
  25. They ask if you are honest
  26. There is some urgency, such as a birthday or anniversary
  27. They claim they are in the Navy, an oceanographer, on a cruise ship, on a research vessel in Antartica
  28. They ask you to buy a high dollar gift card and include it in the order
  29. They will pay you extra for the inconvenience
  30. They claim to have their own shipping company or pick-up agent
  31. They claim an uncle is paying
  32. They want to pay by money order or Cashier's check
  33. They send you payment for far more than the order total
  34. They want you to send the overage through Western Union, Venmo, etc.
  35. They send you a (fake) PayPal email that says PayPal will release the payment after you send them the overage.

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ModKenneth
Community Specialist
Community Specialist

Re: Why do they ask me for my e-mail in order to make a payment?

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Hello!

Before posting on the Forums, please check if you are not bumping an old thread that hasn't seen any activity in a while. You can do this by looking at the dates of the most recent replies.

Since this thread is indeed a bit older and the information contained here may be outdated, it will now be closed.

__

If you have any questions about how the Community Forums work, please read our Community Policies.

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Re: Why do they ask me for my e-mail in order to make a payment?

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It's a scam

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UppNorthEh
Community Maker

Re: Why do they ask me for my e-mail in order to make a payment?

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You haven't made any mistakes.  They are all scammers and they are multiplying like rats.  

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Re: Why do they ask me for my e-mail in order to make a payment?

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It's a SCAM @SelliDesigner 

If you scroll down Etsy forums, you'll see there are many similar posts.

Don't let it worry you. Simply mark the message as SPAM in your inbox.

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SelliDesigner
Inspiration Seeker

Rif.: Why do they ask me for my e-mail in order to make a payment?

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Thank you all, you have been very kind

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bradgoodell
Community Maker

Re: Why do they ask me for my e-mail in order to make a payment?

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Online scams are running rampant right now.  I’ve put clues to the latest scam on top.  This list also contains clues to other common online scams.  Hopefully it will help you and other sellers.  Once you hit more than 2 red flags, shut down the conversation.  

  1. New seller
  2. High dollar item or large sale amount
  3. Odd or awkward-sounding language
  4. They want to take the conversation off Etsy (they ask for your email)
  5. Someone messages you and claims you may have been a victim of fraud, and requests your email address to "resolve the issue"
  6. You get a (FAKE) message from Etsy Support telling you that they are having technical issues and asking if you've received notification of an order in the last few minutes.  
  7. You get a (FAKE) Live Chat message.  
  8. You get a phone call from someone claiming to be Etsy.  Etsy doesn’t cold-call sellers.
  9. “Etsy Support” claims they want to contact you by text/SMS.  Etsy doesn’t text, they use Etsy messages and/or email.
  10. Anyone claiming to be from Etsy who asks for your phone number or login information is a scam. 
  11. You get an email requesting you "complete" the order as its currently on hold and asks you for your debit card information.
  12. You get an email from (FAKE) Etsy saying Etsy is changing payment methods and will send money directly to your credit or debit card. Etsy has not changed their payment method.
  13. You go back to their account, and it's gone
  14. The original message has disappeared off Etsy, or has moved itself to your Spam folder.
  15. They send you a link of some sort.  DO NOT CLICK ON THE LINK
  16. They claim they cannot check-out and need your email to complete the order.
  17. They claim your Etsy checkout isn't working, and they send you a link to "fix it” 
  18. You get an email from (FAKE) Etsy saying you need to do X to get your account verified.  
  19. You get a (FAKE) email from Etsy claim you need to buy a high dollar pre-paid Visa or American Express card to get your Etsy account working
  20.  They send you a link to a (FAKE) Etsy page that looks genuine and asks for your login and/or credit card details.
  21. You find a (FAKE) Etsy phone number off the net and talk to a sympathetic customer service rep that wants you to download an app so they can access your account to fix something.  Etsy does not have a published phone number you can call.  It's a scam, the number is not Etsy's.
  22. They want to take the sale off Etsy
  23. They ask if something is "still available" when it's obviously for sale in your shop
  24. They ask about the condition of an obviously new item
  25. They ask if you are honest
  26. There is some urgency, such as a birthday or anniversary
  27. They claim they are in the Navy, an oceanographer, on a cruise ship, on a research vessel in Antartica
  28. They ask you to buy a high dollar gift card and include it in the order
  29. They will pay you extra for the inconvenience
  30. They claim to have their own shipping company or pick-up agent
  31. They claim an uncle is paying
  32. They want to pay by money order or Cashier's check
  33. They send you payment for far more than the order total
  34. They want you to send the overage through Western Union, Venmo, etc.
  35. They send you a (fake) PayPal email that says PayPal will release the payment after you send them the overage.
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Re: Why do they ask me for my e-mail in order to make a payment?

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@bradgoodell once again, you come to the rescue!!! 

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HideCraftsIntl
Inspiration Seeker

Re: Why do they ask me for my e-mail in order to make a payment?

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I also received this kind of message........."Hi! Could you send me your email? The app asks for it when I make a purchase so it can send a delivery notification with my address. Thanks so much for your understanding!"

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Amaradorn
Community Maker

Re: Why do they ask me for my e-mail in order to make a payment?

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@HideCraftsIntl report it and the message will be moved to the SPAM folder.

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ModKenneth
Community Specialist
Community Specialist

Re: Why do they ask me for my e-mail in order to make a payment?

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Hello!

Before posting on the Forums, please check if you are not bumping an old thread that hasn't seen any activity in a while. You can do this by looking at the dates of the most recent replies.

Since this thread is indeed a bit older and the information contained here may be outdated, it will now be closed.

__

If you have any questions about how the Community Forums work, please read our Community Policies.

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