Where is my money

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I don't even know how to describe it. I am selling today 31 December 2022 - 5 Digital that have already been downloaded by the client and the desktop shows 0 sales and shows the date January 1, 2022. The same information is shown by the application on the phone and on the computer.

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ModJose
Community Specialist
Community Specialist

Re: Where is my money

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Hello!

Before posting on the Forums, please check if you are not bumping an old thread that hasn't seen any activity in a while. You can do this by looking at the dates of the most recent replies.

Since this thread is indeed a bit older and the information contained here may be outdated, it will now be closed.

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Dot.: Where is my money

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Does anyone have that too?

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BustingmyBudget
Inspiration Seeker

Dot.: Where is my money

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Im having the same issue. It shows I had an order but my dashboard is blank

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Dot.: Where is my money

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My desktop shows the Date Jan 1, 2022

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LovelySubs
Inspiration Seeker

Re: Where is my money

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Same here. 

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Re: Where is my money

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This mess happens pretty much every year as there are 31 days in December . For some reason Etsy is not programmed for a 31 day month.  IT actually happens on a small scale every month that there are 31 days but it is much more noticeable at year's end.

 

This excludes the orders not showing on the dashboard. That is a new one and to me pretty scary as I quit receiving emails for orders for some reason. Etsy has been really glitchy the past few days.

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NoFrogsAllowed
Conversation Maker

Re: Where is my money

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Yep, everything is pretty much all screwed up every December 31.

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PrimFun
Community Maker

Re: Where is my money

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End of year is always an issue.  The sales will count for next year.

Etsy runs on UTC time so in many places January 1 has already happened.  

Your sales today will show for next year.  

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Re: Where is my money

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That's strange. My sales for today are showing December 31st in my stats, sold orders and payment account.

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EnergyPeace
Conversation Maker

Re: Where is my money

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Look at your dashboard. 

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Re: Where is my money

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Mine too and on my dashboard 

 

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EnergyPeace
Conversation Maker

Re: Where is my money

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Says Jan1 2022 on mine too. LOL. I have to admit I think this is a bit incompetent of Etsy. 

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TinTeddy
Community Maker

Re: Where is my money

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Every year this happens.  Etsy have never fixed it.

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Re: Where is my money

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I am having the same problem. I did a chat conversation and was told it usually takes 24 hours to update, Guy did not know what he was talking about. Anyway I will keep a manual record of my sales today and hope for the best.

 

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Re: Where is my money

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Mine is correct on my desktop dashboard and showing my sale I got early this morning.

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Re: Where is my money

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I was also wondering what happened, as my dashboard shows zero. Under completed sales, I can see the sales for today, and it also shows in my finances. It looks like just the dashboard is screwy.

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Re: Where is my money

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@TheHomeEcLady There appear to be several issues combining to cause problems. If we choose 'yesterday' in the select dropdown then we get the correct numbers for 'today'. This is an old thread, you may want to post on https://community.etsy.com/t5/Technical-Issues/Orders-say-0-on-my-dashboard-yet-I-can-see-I-am-makin...

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Jewels2at
Community Maker

Re: Where is my money

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Zombie thread.

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Re: Where is my money

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Why in the world don't the forum Gods make these Zombies  READ ONLY ?

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Re: Where is my money

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Well, it proves that this is a yearly occurrence, right? (Thread is from NYE 2022)

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ModJose
Community Specialist
Community Specialist

Re: Where is my money

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Hello!

Before posting on the Forums, please check if you are not bumping an old thread that hasn't seen any activity in a while. You can do this by looking at the dates of the most recent replies.

Since this thread is indeed a bit older and the information contained here may be outdated, it will now be closed.

__

If you have any questions about how the Community Forums work, please read our Community Policies.

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