Two items in one package - but Etsys shows invalid tracking number for the second item

[HomeDesignBerlin]

Hi,

I am little annoyed because Etsys does not give me the star seller button for the next month. Reason is, an invalid tracking number. But I had to fill in the same tracking number for two items, because two orders should send in one package.

I had a chat communication this mornung, but they can't help, although they know I am on the right side.

Does anyone knows how solve this problem?

Kind regards, Martina

[AnniebelloPaper]

The only way to 'solve' this is to put the same tracking number against both orders. I also add a note stating that both orders have been shipped in the same box .. on both orders and in a message to the buyer.

[mommawhazelsquilts]

It sounds like you might have made a mistake in adding the tracking number to one of the orders.  Either that or didn't enter it at all.

I don't think there is a fix for that after the fact.

[CraftyCornishMaids]

it is correct that you have to put the same tracking number for both orders, if you send them in the same parcel.

You have to put the number in, when you mark it as shipped, and by the ship date.

Be careful when you put numbers in,

do not put leading or trailing blanks
and make sure you put in O and 0, and 1 and I correctly

[HomeDesignBerlin]

Many thanks to you all.
After the third contact via the Etsy chat program, an employee was able to help me. however, I needed a confirmation from the buyer that she had received the second item. then he was able to mark the item as received. Really complicated!