Waiting on Etsy Support

[#1]

I realized over 2 weeks ago I had 2 of my listings that would not allow me to save and update my quantity in the variations. I kept getting an error message, and to contact Etsy support. I went through a week of troubleshooting it with Etsy Support via email. None of the troubleshooting worked, so they said they were sending me to “engineering” department to review these listings for a bug. It’s been 15 days, and I haven’t heard anything back from this department. Does anyone know typically how long it takes for this department? These are my 2 most popular seasonal items. People have already been purchasing them, and some variations have sold out. Even though I have made more of these items I’m unable to upload them to Etsy to sell. 

[BethanyLauraHome]

So sorry something similar is happening to you!

[BethanyLauraHome]

I finally heard back from Etsy Support. They said my 2 listings had an expired category. Once I updated to a new category I was able to update the quantities within my variations. I hope this helps someone else in the future!

[ZehOriginalArt]

Glad it was figured out for you - thanks for posting the solution. How would anyone have ever known that would be the problem?

[DogfaceFurniture]

I’m having exactly the same problem with my most popular item and it’s so infuriating! I’m literally losing sales because I can’t update the quantities. I’ve copied the listing and made a new one but the original had over a 1000 favourites and the new listing just isn’t getting the traffic needed.

please let me know if they ever come up with a solution. I too have tried all the basic solutions they’ve come up with. Different browser and all that. Nothing they suggest works. Whoever these technicians are, they aren’t doing a very good job of resolving the issue 

[BethanyLauraHome]

Yes, I shared the solution above for mine. The category I had on my listing was no longer a valid category. So they had me choose a new category, and that fixed it. It might be worth trying on yours.