Vocation Mode

[PaintingMaryART]

I’m a new seller on Etsy, and my shop has been in Vacation Mode for over 2 days with no explanation.

Right after registering my shop — before I could even publish a 8 listings — it was automatically placed into Vacation Mode. Since then, I haven’t been able to open it or receive any orders.

I’ve sent multiple messages to Etsy Support asking why my shop was placed on hold and how I can resolve this, but unfortunately, I haven’t received any replies so far. I’m really eager to start working on my shop and would appreciate any help or advice.

Has anyone else experienced this situation? If so, how did you resolve it, and how long did it take to get your shop reactivated?

Thank you in advance for any insights or support!

[PawPets]

Never happened to me, but so you have access to you shop? Can you go into your setting and click out of vacation mode yourself?

[PawPets]

Settings to Options to vacation mode

[PaintingMaryART]

Yes, I have access to my shop, but I can't disable this mode due to it being enforced by Etsy automatically.
Thanks for the answer tho!

[JJewellerySuppliesUK]

Etsy will often put shops into vacation mode while they are verifying information.  Have you been asked to verify your bank account or send ID documents yet? 

Check your spam/junk folder in case there is a message in there from Etsy. 

You should only send one message to Etsy because if you send another then the first message gets closed and you are back to the beginning.  Two days is not a long wait on Etsy so wait for a response to your most recent email.

[PaintingMaryART]

Thanks for your reply!

I’ve just checked my email and haven’t received any messages from Etsy. I’d be happy to provide any documents they might need for verification, but no such request has been made.

[ButterflyFeetDigital]

You need to contact Etsy, and then keep replying to subsequent messages with "I still need help" rather that opening new tickets. 

[PaintingMaryART]

Thanks! I will definitely follow your advice.

[ModKenneth · Accepted solution]

Hello! @PaintingMaryART We're sorry to hear you're experiencing issues with your shop. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.